Hello all !
For all you out there just to warn in case you are looking for a pet insurance !
Bought By Many is an absolute horrid appalling service ! They never keep their timing that is stated in writing. Completely inefficient and pathetic approach to clients. Lots of lies.
We made a claim on the 11th of November and are still waiting for it to be reviewed !!!!!!
Every week I am being told that it is in its final stage of review despite me persisting on an urgent review as it’s been well out of date ! They keep on lieing to me on when they received my information though I have a proof of it. Today their review time has just double on the phone from 6 working days to 10 working days ! But not only (they claim that they received my additional info on their request, which again they did not send out in time, on the 27th of November) 10 working days make it 10th of December. They state my planned day for review answer is the 12th ! Which make it actually 12 working days to review which is opposed their written promise to do it in 6 working days.
They also cannot decide between themselves wether they are to be informed in advance of the appointment or right after it !!
So never !! Never use them !!
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The doghouse
Bought By Many
8 replies
OlgaMarina · 09/12/2019 10:53
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