Bought By Many

(9 Posts)
OlgaMarina Mon 09-Dec-19 10:53:03

Hello all !

For all you out there just to warn in case you are looking for a pet insurance !

Bought By Many is an absolute horrid appalling service ! They never keep their timing that is stated in writing. Completely inefficient and pathetic approach to clients. Lots of lies.
We made a claim on the 11th of November and are still waiting for it to be reviewed !!!!!!
Every week I am being told that it is in its final stage of review despite me persisting on an urgent review as it’s been well out of date ! They keep on lieing to me on when they received my information though I have a proof of it. Today their review time has just double on the phone from 6 working days to 10 working days ! But not only (they claim that they received my additional info on their request, which again they did not send out in time, on the 27th of November) 10 working days make it 10th of December. They state my planned day for review answer is the 12th ! Which make it actually 12 working days to review which is opposed their written promise to do it in 6 working days.

They also cannot decide between themselves wether they are to be informed in advance of the appointment or right after it !!

So never !! Never use them !!

OP’s posts: |
misspiggy19 Mon 09-Dec-19 10:55:39

I did a quote with them recently- they are ridiculously expensive!

LakeFlyPie Mon 09-Dec-19 11:36:47

Sorry to hear of your struggles with BBM. They have been recommended to me by a friend who has had a couple of swift and problem free claims for her dogs vet care. Quote for our new dog seems v reasonable compared to a few others. Was just about to sign up

SuperLoudPoppingAction Mon 09-Dec-19 11:39:01

Quite a few people on here use them.

Have you written to Guardian Money or anyone like that to see if they can help things to be resolved?

What is the claim for?

SilentTights Mon 09-Dec-19 19:13:21

I have used them and must have made somewhere around 10-15 claims through them for a total of about £2500-3000.

Absolutely no issues whatsoever. Easy, simple, as fast as possible (any delays seem to be linked to the vet sending through info).

Absolutely no complaints from me.

Bobstergirl Mon 09-Dec-19 20:09:37

Major complaints from me - hiked up premiums on a policy that had protected prices

dementedpixie Mon 09-Dec-19 20:13:41

I use them for my cats and had a hassle free claim. They were cheaper than petplan


SuperLoudPoppingAction Mon 09-Dec-19 23:25:10

Bobster, how did they justify that?
I have that policy I think.

Shambolical1 Tue 10-Dec-19 03:00:35

I've used them for two years and made three claims without problems. On renewal my premium went up 31p a month.

Conversely I had dreadful, go-to-the-ombudsman problems with PetPlan.

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