We have a beautiful cocker spaniel puppy who has been the light in our lives after a really tough few years. She's an absolute dream bar constant urine infections which today we have found out are being caused by a misshaped bladder. I'm so thrilled we've got to the bottom of it and have a treatment plan in place to work with now.
BUT a small insurance issue has come to light. She came with 4 weeks Petplan insurance which we switched straight away to a policy by Boughtbymany on recommendation of several dog friends. We handed her first urine sample for the first UTI in the day before (literally the day before!) her policy with Petplan ran out. I thought nothing of it at the time as even if it was a simple UTI as we were advised then we wouldn't be claiming for antibiotics.
The receptionist at the vets has now got me in a panic none of her vet fees for the bladder problems will be covered due to the fact we handed a urine sample in BEFORE our current policy started. Even though that was for a uti.
Does anyone have any opinions or experiences on this? I can't phone the insurance company until tomorrow.
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12 replies
PinkWellingtons · 02/12/2019 21:06
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