I would say the trust is gone so would start looking elsewhere. They should have contacted you if they were going to be two hours late.
My dog walker comes to the house but offers a taxi service too for people using doggy daycare, so you could find a new doggy daycare and use a separate dog walker to taxi them there and back. That way you would have the benefit of being able to check with the daycare that the dogs were dropped at the expected time etc.
Two hours is a long time, did you believe the excuse and do you think they would have told you they’d been late if you hadn’t ‘caught’ them?
My daycare person picks up from the house as I’m already at work, then I collect him on my way home as I have to drive past her house anyway. I’ve got door sensors that tell me when it’s been opened and closed and once she was about 20 mins late and didn’t tell me, but in the last couple of weeks she’s actually come about half an hour early which she also hasn’t really mentioned but I won’t complain about at all as my half day is even longer!
It depends what you are ok with, I don’t mind 20 mins, sometimes traffic is bad, sometimes a different dog won’t cooperate and the ‘time’ before could run on slightly. But two hours is a long time for them not to have had a backup plan or phoned you to say there was a problem.
Yep my instincts are telling me they’re not being as professional as they need to be.
They have 8-10 dogs a day @£25 a day - that’s almost £5000 a month for Mon-Fri work -and I know they have dogs at the weekend too. I really would expect them to be really attentive for that as that’s a really good salary imo.
I think I find it even more concerning that you aren't allowed to see premises. I'd wonder if they were really just shoving them in to individual outdoor kennels or indoor crates or that the house was covered in dog shit, clutter or unsafe in some way.
When organising day care or walking for my dog, I've visited each premises, met the other dogs she's with as far as I can, checked their insurance policy and provided them with our full details for emergencies as well as her commands for behaviour (not all the norm especially for recall). Why can't you see their house?
I'd be very wary , I remember a thread on here a while ago started by a lady who's dog was being mistreated at daycare , I think the RSPCA contacted her or something when the place had been reported to them . I wouldn't be sending my dog anywhere that I hadn't got reasonably free access to inspect i.e. When dogs are there and not pre arranged . Makes me glad that my dog is so antisocial that we never use any dog care / walkers etc . If I'm going to be out for long dh comes home from work and works from home for a few hours over lunch .