I'm a new dog owner.I chose the vet nearest me but in the time that I've known them I've lost confidence in my choice. It's the result of a series of small things. They've forgotten to order meds three times, so I show up and they have no idea why I'm there and I have to replace the order and go again. They once charged me twice for one med. I got home and checked the receipt and rang them.they sincerely apologised and asked if I would like a refund to my card over the phone or have credit with them. I chose the refund then they said they couldn't do it and I'd have to have credit. They also charged that med at two different prices, only a matter of pence difference but when I was curious about it they didn't have an answer and expressed similar curiosity. Once in the beginning I bathed my dog and didn't know if i was supposed to readminister the advocat so i rang and asked my question and i got a hostile response "why do you want to over medicate your dog?". I explained myself again that I'm new and have had to bathe her and so do I or don't I readminister. Receptionist was a nightmare over that and I'd wished I'd just Googled instead! One of the vets in the practice gave me three different interventions to try, simultaneously, to alleviate my dog's arthritic pain. Being a novice I didn't think to question her so we spent loads and then had to work out ourselves afterward which intervention had most helped and we therefore would continue with. I'm not that keen on the staff. Of the 5 vets we've met I felt good about 2 of them, and of the 4 reception staff only one is friendly. I don't have any prior experience so don't know if i'm being overly critical. If you have a good vet can you tell me what makes them good?
Please or to access all these features
Please
or
to access all these features
If you're worried about your pet's health, please speak to a vet or qualified professional.
The doghouse
Please create an account
To comment on this thread you need to create a Mumsnet account.