To cut a long story short, my dog needed a dental scale and polish. My vet put in a form to obtain pre-authorisation from the insurers (which does unusually cover scale and polish if for medical reasons). Shortly afterwards the vet told me the pre-authorisation had been granted and I therefore went ahead with the treatment - costing £500 (yes I know!).
When I did not receive reimbursement from the insurers I contacted the vet and they admitted the treatment wasn't authorised because they hadn't sent in the form and then, when they did send it in (after the op), the insurers queried the claim and have refused to cover the treatment.
Vet is now saying sorry, even though it was their mistake, because the treatment was necessary 'and you'd have gone ahead with it anyway' (big assumption there) they're not going to refund me.
Before I go in all guns blazing, do you think the vet is right? I'd have thought they would at least offer a partial refund - after all, part of the £500 is just profit to them. They're obviously not interested in retaining my custom that's for sure, as I'm off once I've got this sorted!
Grateful for any views.
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Vet wrongly informed me insurers had authorised treatment, went ahead and now won't refund me
31 replies
vetchargesquestion · 05/06/2014 21:36
OP posts:
vetchargesquestion ·
06/06/2014 15:55
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Message withdrawn at poster's request.
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