So my internet has been playing up had to do the diagnostics thing a couple of times and it seemed to work - but then it didn't so I called and they said I need a new hub. 100 quid for a new one, 40 for a returned one.
So I have been given one and tried to set it up last night. It's basically doing what the other one did - the internet light is flashing amber. I will call them later but can anyone help?