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New iPad sync issues - Apple can't help

(10 Posts)
DeviceVice Sat 02-Dec-17 22:55:45

Does anyone know what's happening here. I've been on the phone to Apple for an hour today to try to resolve it. I'm using a brand new iPad Pro 10.5 (less than 2 weeks old) and I can sync it through wi-fi to my itunes account on my MacBook Pro, just like I do with my iPhone.

Only it will allow me to sync when I click 'sync' on the computer, but it won't allow me to click through SETTINGS > GENERAL > ITUNES WI-FI SYNC. It lets me do that on my iPhone but not on my new iPad. I've enclosed a picture of the message I get to connect using a cable, which I've done. It changed nothing. I've reset my iPad completely and that changed nothing. I've also reset network settings.

Does anyone have an experience of this at all, or any helpful suggestions? My local Apple store is such a long way away it will be an absolute PITA to get myself there over something so stupid!

SoupDragon Sat 02-Dec-17 22:59:42

You don't mention it but you did do the bit that says "click sync with this iPad over wifi" in iTunes once you'd plugged it in?

DeviceVice Sat 02-Dec-17 23:35:54

Oh yes I forgot to mention I followed that instruction, and made sure it was ticked just like my iPhone is.

Thanks for the thought!

SoupDragon Sun 03-Dec-17 11:37:54

I thought it was unlikely but worth mentioning! smile

SoupDragon Sun 03-Dec-17 11:38:56

Have you tried the forums on the Apple website?

Although it's odd Apple themselves can't sort it.

Daftapath Sun 03-Dec-17 12:40:29

Is there a problem with the cable or the USB port you are connecting through? Will they both work with your phone?

DeviceVice Mon 04-Dec-17 22:58:22

I don't think there's a problem with the cable as it was new in the box and it charges fine.

I'm trying to connect over WiFi so don't need to use the USB port. However, it will work if I connect to download photos onto my computer, which I think if it were faulty that wouldn't work.

The Apple team seemed to suggest a hardware issue if all the resets don't work, but it's such a standard picture I find it hard to believe it doesn't have a simple solution nobody has found yet!

I've checked forums but the key search words I've used have only brought up standard error messages because people try to sync when they're set up to sync through icloud instead, which I'm not .

DeviceVice Tue 05-Dec-17 17:16:03

Actually it's looking a lot like it could be the computer having issues and not allowing iTunes to work correctly. I think I'll try to reboot the computer and start over - see if that helps!

Daftapath Tue 05-Dec-17 17:27:01

Fingers crossed. I had to delete and reload iTunes over the weekend. I rarely use it these days in the computer so was probably an old version

DeviceVice Mon 11-Dec-17 16:45:11

Well, after a lengthy trip to Apple, nobody could work out what the problem was and they replaced it.

When I got home I tried with the new device and it was just the same.

So it's a software issue, after all that! angry

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