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I mentioned to the assistant in Kew about 6 months ago that I thought they'd got very expensive and she was really surprised and just waffled on about paying for quality. I paid £58 for a pair of linen trousers in there (birthday voucher, honest) and got an almost identical pair in Sainsburys for £20.
Just can't justify shopping there any more - it doesn't have the quirkiness of White Stuff, which is my latest favourite.
I went off all those posh shops recently, having only discovered them last autumn...saying that I only ever bought a couple of sale things but at first they seemed a bit 'special', as in paying a bit more for quality. Now I think it is all a big con especially having experienced their Oh so ingratiating behaviour when you are shopping and looking-down-their-noses trying to fob you off when you return something, even if it's faulty...apparently nobody in the shop knows the return policy...
I like their drapey cardigans..'Fabstretch' or something,and have a navy fine knit dress from there which is gorgeous. Their knitwear doesn't bobble like Boden's,either. Never buy trousers or skirts from them.
I do actually have a couple of nice samples from them. Stretchy cardi (not drapey though, fitted) and a very nice long jersey dress with bobbly trimmings on it. Quite dear even so, oh and a stretchy thick jumper which does hang well. That was another sample though and is full of yarn joins inside!!!
I don't buy from Kew in the winter, but like a nice couple of bits of linen in the spring. Agree about the pricing. Yikes. I walked out of Joules the other day seeing that they wanted £22 for a little vest top!!!