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Have never ordered from them before, but got a catalogue with a 10% off plus free postage. Ordered a couple of things but managed to miss the box wher you were supposed to enter the code ( OK , duhh...) Immediately sent an email saying what I had doNE and could I please still have the disount and they said NO! Asked if they could cancel the order and they said no AGAIN
llareggub that's the very thought that came into my mind.
Joules don't seem to have any decent offers around. With the deal of the day/£10 off/20% preview Boden stuff works out so much cheaper. I like Joules but their kids stuff seems to have shot up in price loads recently, I won't order unless there are some good offers come through.
That's most unlike them, I normally get good service. As to "you can't cancel", that's bollocks, of course you can! It's a statutory right. Email them again. Or phone them -
"If you wish to cancel your order please contact us on 0845 6066871. (If your order has been processed in our warehouse or been dispatched we will be unable to process a refund until we receive the parcel back)."
That is utter bollocks they are talking. Ring them back, ask to speak to call centre manager and tell them that you are excercising you legal right to cancel your order under the distance selling regulations. Also if you paid on a credit card you have a cooling off period in which to cancel the order too (under the consumer credit act). Cite that also if it applies.