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my river island leather handbag broke? question about returns
iv had it for coming up to a year it cost £70 and last night it broke not the leather but the metal work im really upset as for that price i did expect it to atleast do me a couple of years do you think they would except it as a retern?
If I were you I wouldnt use my receipt as if its faulty you dont need one. If its nearly a year old they might say thats reasonable wear and tear. I know its a bit dishonest but I'd make out it was more recent than that.
I tried to get a replacement for some shoes after a couple of months as one tore IN HALF when I tripped going down a curb. It wasn't like the heel just came off - the whole shoe, sole, leather and all, came apart.
They told me to bugger off, basically. Said it was wear and tear and that after 2 months I couldn't expect new for old.