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Whether you’re a beauty novice or a confirmed fashionista, this topic is for consulting Mumsnetters on all things style-related. Plus, check out our Swears By page for the inside track on the next Mumsnet must-have.

has anyone ever taken make-up back and complained

(8 Posts)
ReallyReally Tue 11-Aug-09 11:48:48

I bought Boots No7 eyebase yesterday and by nearly noon my eye make-up is all over the damn place

it started creasing by 10 and now it is barely there at all

I don't have £7.50 to waste but wondered what on earth they would say to the irate old lady with the used make-up

surely make-up is just the same as everything else, you can take it back if it's crap?

has anyone else ever used this stuff?

PrincessToadstool Tue 11-Aug-09 12:03:11

I'd take it back, just say it's crap and you'd like a refund.

I use Benefit Lemonaid which sounds like it does the same thing - supposed to keep your eyeshadow in place - but I use it alone mostly, it's worth the extra money I think.

CybilLiberty Tue 11-Aug-09 12:04:24

No 7 will take stuff back. I took back their fake tan cos it was crap

ruddynorah Tue 11-Aug-09 12:12:39

i don't think you need to be complaining or irate. you just go in and say you don't feel the product does the job it says it should do (assuming it does say it should do what you want it to do.) and that you'd like a refund.

ReallyReally Tue 11-Aug-09 12:38:18

oh good I will go back in

I did use the clinique stuff before and that was great, but they discontinued it

nowhere to buy benefit nearby but I did used to like the lemonaid years ago - like you said I only used it without makeup too

I am older now though and need more work grin

Thandeka Tue 11-Aug-09 12:42:06

I took back a faulty bourjois mascara wand (snapped off in pot) I didnt have a receipt so superdrug wouldn't refund me but gave me address of bourjois customer services and I wrote to them and they refunded me no bother.

mathanxiety Mon 17-Aug-09 06:12:44

They let you bring back opened and used makeup with a receipt in WalMart in the U.S.; there are no testers there, so they probably had to offer to return money. They should let you if you can produce a receipt and the stuff just didn't work. Plus it's not just that you bought the wrong colour and you could have seen what you were buying -- the stuff you bought didn't work over a period of time, so you couldn't have found that out in the shop.

Furball Mon 17-Aug-09 06:22:46

I took back a No 7 Foundation cos it was crap, they were fine about it.

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