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Boden cocked up and I am £20 better off...

(6 Posts)
mrsmerryweather Wed 29-Jul-09 18:04:00

for the 3rd time this week, they have sent the wrong colour cardi- they are obviously bagged-up worngly.

The label says one colour , whereas the item is another colour- I told them after receiving the 2nd one- the 3rd arrived today! same wrong colour.

They have refunded me £20 for inconvenience.

Nice. Free Boden cash.

Which cardi is it? <nosy>.

mrsmerryweather Wed 29-Jul-09 18:11:11

Cropped cash cardi- I want grape and the label on bag says grape but the cardi in the bag is DAMSON! and has been all 3 times...groan.

MayorNaze Wed 29-Jul-09 18:18:37

i want 2 pairs of boden boots...am depserately trying to figure out a way to get them for not much cash...hmm

BodenGroupie Wed 29-Jul-09 20:28:46

They once gave me a £20 credit but only after they'd failed to refund £200 for months. Do find their customer services really nice to talk to but have endless problems with refunds - maybe they're trying to put me off returning so much.

mrsmerryweather Wed 29-Jul-09 21:48:59

they are refunding to my credit card.

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