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Anyone else ordered anything from M&S this week? I ordered 6 underwear sets (3 in sale), a pair of pumps & a linen shirt for dp on Thursday morning. I paid the extra for next day delivery (or nominated day I think they call it) for it to arrive on Friday & got an email confirming it'd all come on Friday. Then yesterday morning I got an email to say it was delayed, they'd refund delivery charge & would email when it was ready to be dispatched.
Anyone else had this? I remember last summer when my holiday order arrived once we'd gone away & having to send it all back for a refund. We are going away next Friday & now have no idea if it'll be here o rnot. Is their delivery service just crap?
I emailed them this morning and they got back to me a few hours later to say the order's been delayed because some of the items are unavailable but didn't say which items or why they can't dispatch some of them / when I will get delivery. I am with them!
I called them this afternoon to be told 6 of 11 items are not available & probably will not become available again but the available items will not be dispatched until all the items are available. I thought I was talking to Jeremy Beadle or having my own personal groundhog day. Cancelling the whole lot. Crap service.
M&S online is always crap. Their site is so big it just doesn't work. They only tell you items are unavailable several days/weeks after you click for the purchase. Never expect anything to arrive when you think/hope it will, and never expect a complete order! I hope someone from M&S reads this thread.
I've found delivery with M&S is always later than they say it will be. When they first started the website it was super fast but not now. Don't know why that is as sometimes mine is courier delivered or sometimes by postman. I do find their customer services emails are fast and accurate.
My postman (not the chap who does normal post he's great) but the the one in the van is a pain. He always leaves parcels on the doorstep whether you're in or not. Quite often I've been out and there they are in full view of every passing thief. Sometimes expensive stuff. And he never puts a note through!. How am I supposed to know if stuff has been nicked. Can't complain or I'll never get anythi ng delivered.
And I have to report that I sent them an email about availability of a swimming costume about 20 minutes ago and someone has already replied with a (non-standard) reply which was very helpful (and no I don't work for them, honest!).