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Boden have withdrawn the facility to email them - crap customer service or what

(20 Posts)
Podrick Wed 17-Sep-08 18:30:04

I wanted to email Boden to ask them if they are doing cropped velvet trousers later this year for girls...

but they will no longer allow contact by email!!!

I think this is really rubbish customer service. That company is really deteriorating fast imo.

Piffle Wed 17-Sep-08 18:35:47

ring them?
Prob getting too many by email I reckon

girlsnextdoor Wed 17-Sep-08 18:49:47

the email contact form is still on the contact page of their websitehmm

Podrick Wed 17-Sep-08 18:53:53

it isn't though...you can only request a catalogue

...and I don't want to phone them as they won't know the answer and will need to call me back...and I work so I am never at home...and even if I am I just want an email yes or no, I don't want to be arsed to answer the phone!!!

TheBlonde Wed 17-Sep-08 18:58:35

do neither of these work then?
cservices@boden.co.uk
custserv@boden.co.uk

skyatnight Wed 17-Sep-08 19:12:45

Maybe they have been receiving too many 'johnnie'-style emails from customers! Some of the reviews on the product pages are certainly of that ilk... wink

littlelapin Wed 17-Sep-08 19:14:42

Message withdrawn at poster's request.

littlelapin Wed 17-Sep-08 19:16:23

Message withdrawn at poster's request.

OliviaMumsnet (MNHQ) Wed 17-Sep-08 19:19:18

Is Johnnie a friend of yours rabbit?!
wink

Swedes Wed 17-Sep-08 19:20:55

lackofcustomerservice@boden.co.uk is worth a try.

Podrick Wed 17-Sep-08 19:23:43

i think they are not making it very easy to email them...

last email I sent was incited by malory & I moaned about US customers getting "first dibs" on the sale so it is probably all malory's fault

actually I have bought dd a lot from joules this winter wink

girlsnextdoor Wed 17-Sep-08 19:27:07

the email facility is def. there- you have to scroll through the box to choose what sort of query/question you have, then just type in the box underneath.

littlelapin Wed 17-Sep-08 20:18:56

Message withdrawn at poster's request.

MaloryDontDiveItsShallow Wed 17-Sep-08 20:19:58

Message withdrawn at poster's request.

littlelapin Wed 17-Sep-08 20:24:32

Message withdrawn at poster's request.

MaloryDontDiveItsShallow Wed 17-Sep-08 20:25:50

Message withdrawn at poster's request.

MaloryDontDiveItsShallow Wed 17-Sep-08 20:26:09

Message withdrawn at poster's request.

MaloryDontDiveItsShallow Wed 17-Sep-08 20:26:28

Message withdrawn at poster's request.

MaloryDontDiveItsShallow Wed 17-Sep-08 20:27:20

Message withdrawn at poster's request.

Mumsnut Thu 18-Sep-08 19:30:49

Try e-mailing the US site for info [cynical emoticon]

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