Returns going missing

[Almahart]

This never used to be an issue but I have noticed more and more that returns are going missing. In the past year I have lost things to my Hermes and Royal Mail and am now chasing another one of each.

Has anyone noticed this happening more?

[zippyswife]

Yes. It got boring and put me off online shopping. I’ve saved tonnes of money

[Almahart]

I think I’m going to pack it in. My uniqlo refund turned up today but only after I complained

[DontFundHate]

Oh weird. Hope this puts me off too! I was pissed off recently, I placed one Boden order which they split into two packages as one item wasn't available straight away. First package I was able to send some back free of charge, second package which was sent a few weeks later had only one item which they said I'd have to pay myself to send back. I didn't like that

[mnthrowaway202020]

With Hermes, usually the tracking would stop updating half way through but the packages did actually arrive. Lord knows what the point of the tracking was

[Missanneshirley]

This has happened to me twice in 3 months now, la redoute returns via Hermes. On both occasions the person on the phone sounded unsurprised and just credited my account even though they hadn't received the returns! I had to be able to provide the Hermes barcode number from the wee slip of paper you get as a receipt tho, so I'm very careful to hang onto these now!