This is my own fault for going back
Visited a very popular/pricy salon for 2 years. They are the talk of the town in my area. At first they were amazing but standards have slipped. Eg they get my back/clothes wet when washing my hair, got bleach/hair dye on my clothes, permanently dye staining the back of my top (even though I’m wearing gown & towels etc), left hair dye on my forehead and in my ears after, once left conditioner in my hair after rinsing, so it had to be re-rinsed. Just generally shoddy.
I have only complained twice. First was when I asked for a trim and the stylist took 3 inches off, and secondly when my colour didn’t turn out as expected. With the colour, I had to pay out of pocket to sort it!
I think because of the 2 complaints they have me down as difficult, which is why I didn’t complain about the smaller things.
Anyway just left the appointment and the colourist “bumped” up my colour without my consent, so it’s darker than what I wanted and they also cut too much hair off again. I’m hesitant to complain again because I think they’ll be rude/dismissive. WIBU to file a chargeback with my bank and just get a refund, and never return?
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Problematic salon
8 replies
Rachelfromfriends1 · 23/01/2020 17:32
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