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(21 Posts)
WipsGlitter Wed 08-Aug-18 12:17:44

Have they stopped sending emails or have I somehow unsubscribed? I used to get a few a week but don't seem to get any now! I went in and check my preferences and they are set to ok to receive marketing.

WipsGlitter Wed 08-Aug-18 21:21:02


DramaAlpaca Wed 08-Aug-18 21:22:06

I get them daily, they pester me.

Tiggytico Wed 08-Aug-18 21:36:36

I still get them almost daily too!

lotti37 Wed 08-Aug-18 22:56:13

Check your last email and check to see if you agreed to still being subscribed to fhem?

QueenoftheNights Thu 09-Aug-18 07:41:54

I don't get any. Yet I buy a few bits each year.

CharDeeMacDennis Thu 09-Aug-18 09:29:44

I've been a customer for about 10 years, but I dropped off their email list several years ago. Another email address I had used with them lasted about the same amount of time before dropping off too. I still buy occasionally, and I get order confirmation emails etc, but no marketing bumph.

nothingwittyhere Thu 09-Aug-18 11:13:10

Maybe GDPR has kicked in in your case and they didn't have a positive Subscribe from you?

Cherrypie32 Thu 09-Aug-18 12:43:03

I don’t get anything anymore either. I even mentioned it on the phone to CS and they said I should do. Most annoying is I no longer get discount vouchers by email.

Cherrypie32 Thu 09-Aug-18 12:43:30

This happened way before the GDPR thing

Viewfield Thu 09-Aug-18 13:40:33

Yes, I'm having exactly the same problem, and I've tried re-entering my email address a couple of times on their website

WeAreGerbil Thu 09-Aug-18 21:36:53

I don't ever get emails either despite being opted in on the site. I wondered whether my virus software was filtering them out, but then I don't get catalogues either.

WipsGlitter Fri 10-Aug-18 20:23:52

I phoned them and had somehow opted out do have been opted in again.

user1486076969 Fri 10-Aug-18 20:24:57

GDPR ...........

MeetieVonWrinkleSqueak Fri 10-Aug-18 21:35:44


Mine suddenly stopped a couple of months ago too. Went from an email every couple of days to nothing.

I have tweeted them and have contacted customer services umpteen times, and they keep saying their marketing team are on it, but I'm still not getting anything.

WipsGlitter Fri 10-Aug-18 22:53:50

I did the live chat and to be fair they called me back 30 minutes later.

Redact Sat 11-Aug-18 07:51:58

I too suddenly stopped getting emails and catalogues. I usually buy a few items from them and would probably buy more if I got their emails as I would get discount codes. This happened way before gdpr. I checked and was subscribed. Like another op I called and checked and was told I should still be getting them. Good to know it's not just me then!

WeAreGerbil Sat 11-Aug-18 08:10:20

Yeah mine before GDPR too.

MeetieVonWrinkleSqueak Sat 11-Aug-18 17:13:36

It's bizarre. How difficult can it be to make sure an email address is on a mailing list?!?

But it's weird that it's happening to a few of us, and that they don't seem to be able to fix it confused

MoltonSilver Sat 11-Aug-18 17:35:22

Have you checked your spam folder?

WipsGlitter Sat 11-Aug-18 18:22:27

Yes, I checked spam. When I spoke to them they said my preferences had changed to 'no marketing' so possibly during GDPR or doing an inbox tidy I inadvertently unsubscribed.

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