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Charlotte tilbury new blusher has cracked!

(12 Posts)
mousemoose Wed 29-Nov-17 22:58:04

It was so new and barely used! Not dropped or anything, I am so cross as it was very expensive for me! Has this happened to anyone else? Can you complaint about this? (I know in the States you could get a replacement immediately, but fear i’d get sent away from the counter with a flea in my ear here if I complained).

citychick Wed 29-Nov-17 23:42:41

take the product and the receipt back to where u bought it and they should replace it.

if u dont have the receipt you might be out of lyck but worth a try

citychick Wed 29-Nov-17 23:43:28

out of luck. sorry

Tantpoke Wed 29-Nov-17 23:49:57

CT products are notoriously badly made so they will be aware that this is an issue.

ButteredScone Thu 30-Nov-17 06:47:42

All my Charlotte Tilbury products have been really poor quality. The lids didn't fit and the products dried out.

Sorry, that's not a lot of help.

Compared to say Bobbi Brown or Nars or similar, her products are flimsy. She spent all the money on marketing!

mousemoose Thu 30-Nov-17 19:08:43

It was John Lewis - might print out bank statement with sale on it and give replacement a try!

Floralmeadows Thu 30-Nov-17 19:09:41

John Lewis tend to be really good about returns.

PetiteMarseillaise Thu 30-Nov-17 19:11:08

Do you have a myJohnLewis card? If so and you used it when you bought the blusher, the purchase will be recorded on your loyalty card account.

ShirleyPhallus Thu 30-Nov-17 19:12:17

I’d give it a try. I have to say that this has never not happened to a powder palette - the round ones are the worst. Bobbi Brown, Mac, Nars, they have all cracked.

My Charlotte Tilbury stuff has all been amazing - the mascara has genuinely lasted for months and the concealer is better than touché eclat

justlurking1 Thu 30-Nov-17 19:15:00

I ordered a compact powder from JL that the postie dropped over my fence. It was cracked but John Lewis replaced without me having to return the broken one.

MissMarple11 Sat 02-Dec-17 02:05:15

If you haven't managed to get a refund try this. Worked for me.

chatwoo Sat 02-Dec-17 02:34:00

JL are good with refunds. I had a mug arrive with the handle broken, and they despatched a new one immediately. And then despatched a second new one when the courier "lost" the first new one hmm

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