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I use them for DD1 as their clothes are good for slim children (by the time many highstreet brands fit her at the waist, the hems are mid-calf). I've never had a particularly awful experience with customer services or delivery. There have been a few problems with my account or missing items but it has always been quickly rectified so I haven't been put off. If you wait for some of the better promotions, their stuff is pretty good value I think.
I've ordered a few bits from them, t-shirts and tops (adult and child) have been very thin and of poor quality so have been returned. Maternity jeans have been lovely. I seem to remember everything taking a while to arrive (I'm so Amazon Prime conditioned these days!) but the return process was quick and easy and refund processed quickly.
Never had any issues with returns, haven't needed their customer service otherwise. I have to agree that I have not been too impressed with the quality of their tops, but the trousers are good and also the only ones that fit my slim fit child
I've ordered lots from them. Only had 1 parcel not turn up and the customer service was good - sent another one with no quibbles.
I've found it to be mostly very good quality. A lot of their stuff is 100% cotton and washes well. The only thing I would say is the sizing can be weird. They always send me a size bigger than ordered for DD as they miss out certain ages
Always wait for the 40% off full price deals. Can be very annoying when they send it out just after you've placed an order!!