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I have some converse that I bought in the 3rd of July. I’ve worn them once or twice a week since then so not excessive but they are not new. (I would guesstimate they have been worn about 35 times). They have a little wear to the heel area but the rest of the treads are still intact.
The bottom of the sole on one shoe is separating from the rest of the sole, resulting in one wet foot even with light rain.
It looks to me like the glue holding the sole together is failing.
I’ve added some photos to see what you think.
Photo 1 - wear to the soles. Photo 2 - where it is separating. Photo 3 - overall condition of shoe (to show they have not been worn excessively).
I hate returning things but I’m also annoyed that they are falling apart with so little wear (I have two other pairs of converse that are at least 3 years old and still don’t leak) Also if I return then I won’t be able to get the same design again as it’s no longer avalible (and I do really love the print). I fear however that the entire sole will just fall away eventually if I continue to wear them, and given the fact I can wear them when it’s wet it limits me (as it rains approx 360 days a year in Scotland!)
As an aside my mum took back boots after s year because they broke and were meant to last a lot longer so hopefully they’ll be okay with it. Converse aren’t cheap so I’d personally expect them to last much longer !
I would take them back as shoes can be reasonably expected to last longer than 35 wears (consumer rights). Having said that, whether you get a refund or not will depend on the shop—if they want to be arsey they will know you won't bother taking them to small claims court and that trading standards won't be interested.
The returns policy is irrelevant - they are faulty. A returns policy is for if you change your mind and haven't worn them.
I once had a pair of sandals that I wore all summer and then the strap separated from the shoe, so they were useless. I got my money back, but would rather have had an exchange - I mourned their loss for years...
Approximately how many 'wears' is that? What's the cost per wear? I'd argue that they're not fit for purpose if they're broken after beibg worn less than 50 times I took £100 boots back to M&S after a year of light wear. When the customer service person didn't want to repair or refund, I went to the staff on the shoe dept and asked how long they expected the boots to last. The member of staff took me back up to customer service and insisted they exchange them for new ones. I'd have been v happy with a repair. That said, I buy a pair of those black or brown boots every other year or so and haven't had any other problems with them.
Yes absolutely. That is reasonable use and you should expect them to still be in good condition. I have worked in retail and we would definitely have exchanged or replaced. As long as you had proof of purchase from us, of course.
I bought a pair of shoes from Schuh. I was disappointed that the soles split and one was starting to lift off at the toes after just six months. I left a truthful review on their website (mainly because you get 15% off for writing an online review), and they emailed me offering me an exchange or refund. I changed them for different shoes, but I have since bought the same pair again. I do walk a lot, but I'd expect a name brand pair of shoes to last a bit longer than that.