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Hello I had my hair done yesterday, my stylist is on mat leave so her junior did it. When she took the foils off I had brassy roots at the top, so she put a toner on. This has left me with brassy roots going into a more ash tone on the ends. I have told her I'm not happy, and she's offered to do some highlights to cover it. I'm not convinced it will fix things. If there are any hair experts amongst us, please could you advise me on the best course of action. Thank you.
It isn't great to be honest, looks like you still have darker roots and the colour is uneven at the top. Can you go back and get the manager to redo it? Juniors all have to learn and make mistakes but I wouldn't have the junior put more foils in this time.
I think your best course of action is to find another (more-experienced) colourist whilst your usual stylist is on mat leave. Whilst highlights will help break up the yellowy/brassy block of colour, they won't completely hide it. Is there a more experienced stylist/style director at the salon who can take over? If not, I would look elsewhere.
It's much better and brighter and the yellow is gone. Only a minor problem now with the roots not matching. Hopefully your main colourist is back soon? I would leave it for now. Don't over process by continuing to add more colour for the moment.