I was about to start a rant thread of my own, but since you've so kindly done so already op....
What. The. Fuckity Fucking Fuck, M&S?
I am one of the people you should be targeting, you guys! I'm coming up to 35, currently a SAHM to a toddler, thinking of perhaps adding a baby to the mix in a year. I need you! I need decent quality basics that will wash well, at a sensible price, on an easy to navigate website. I need jeans with a high waist so I don't flash my backside to the playgroup when I have to dive under the crafts table after ds. I need tips that will stand up to being washed after a snot incident. I need clothes that will help me to feel good about the saggy tummy that Giant Baby Spudlet bequeathed to me. I need to be able to grab these things off your website in naptime.
You knew what I don't need, M&S? Statement fucking sleeves. Because the only statement they'll make for me is 'Who knew that much vomit could get caught in a frill?' I don't need massive yellow deck chair stripes. I want my son's first word to be 'Mummy', not 'Punch and Judy'. And I need you to take PayPal! FFS! Or you know what will happen? I'll trawl through your site to unearth these things that I need then drop out of the transaction because my son has hidden my purse again and I don't have time to waste finding it, then I'll go to H&M and buy the same stuff, plus more stuff because the similar items they suggest are in stock, and use PayPal and buy it from them.
I want to give you money, M&S, but you are making it so hard!
Yours,
A Mum who will go back to work one day soon, but who probably won't get her work clothes from you.