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I've a similar question as I've just started using Balance Syn-ake eye cream. Some good reviews, some bad reviews. I did try and start a thread but had no joy. I'd love to see my dark bags vanish. Maybe we should both use our products and compare notes in 4 weeks.
I didn't see the guides but I've ordred the eye caffeine stuff, hyalurolic acid 2% +B5 (which says is a serum so presume I apply after sun cream!) and also the natural moisturising factors +B5. Hopefully I've got the right stuff for me, it's all very confusing I got mine from beauty bay which was free delivery over £15
I purchased my perfect eyes about two weeks go, with it came night and day cream, I do have very sensitive skin following a reaction to MI which I think has been discussed on mums net before. The eye cream actually works by setting a skin under your eyes pulling them tight after three uses my eyes look like they have been burnt they are dry red and baggy and very sore, I followed the video which is available on the net, didn't overuse was very careful. I have returned all three creams (you have thirty days from purchase to return but only 14 days from when you contact company) I must say when I called to say I would be returning it was like the Spanish Inquisition had I followed the instructions,was I sure my skin was clean, did I ensure this by splashing with warm water on and dabbing off before I used the cream, there is nothing in to cause a reaction, I had to insist I was returning as was my right then sharply reminded it must reach us within 14 days I posted same day sending it tracked so I can check when it has been signed for not impressed.