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Following on from another thread I'm trying to find a new foundation.
Dior Star looks like it would be a good fit but before I part with £33 I'd like to try it. A lovely user on here pointed me to a website where you can work out the colour buy putting in your usual brand.
I live miles from any stockists so I did online chat with Dior who tell me I can't buy samples.
Of course they won't give them out for free but aren't they missing a trick by not selling samples?
Why would they sell samples? It wouldn't be economic to make them because the demand would be so low. You can get your whole face made up for free at a counter and test them in the flesh.
At the very most, they would make tiny packets of tester foundation - like they do with moisturiser.
I know you say you live miles from any stockist, but really the best thing to do is go to the counter and get them to test it on you. If you make a special trip to a department store you can try a lot in one go.
When you narrow it down to a couple you like, get them to put a streak of each on your cheek/jaw line unblended and go out into the street/get near some natural light to check the colour and blend yourself. Foundation can often look very different in natural light compared to bright department store artificial lights.
I'm also not sure why you say " of course they won't give them out for free" because if they did make a sample that is the whole point of it.
Most high end brands will give free samples of moisturiser, perfume etc. They tend not to for things like eyeshadow, lipstick, foundation and powder because of packaging difficulties and economy of scale to test properly.
If I were you (forget about the online chat) email Dior customer services directly, explain your issue and that you'd like to test it but you can't get to a store and ask for their help and see what they say.
My experience is that high end brand customer service teams are extraordinarily helpful because they are managing the brand reputation. Although having said that I have had Estee Lauder lipstick samples in a flat plastic pack with tiny shallow dimples of colour - like a tiny pallet that you need to apply with a brush.