Has anyone else been disappointed with the service and products from Penhaligans?
I ordered a sample set in the Christmas sales, along with some free samples. The gift set arrived but no samples and no response to my email about it sent on Friday.
Then on Sunday the stopper snapped off one of the minuture gift set bottles, meaning I can't try that perfume. It was only the second time I'd opened it! No response to that email either.
The customer service is shocking, but reading their Facebook page, this seems to be a common occursnce. But the product isn't even that good. The perfumes smell nice but don't last.
I don't know whether to badger them on Facebook, try emailing again or something else.
Anyone else had issues with them and how did you resolve them?
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Disappointed in Pengaligans?
3 replies
Waggily · 11/01/2017 19:38
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