What is it about me that causes make up counter staff to ignore me, or worse be very rude indeed?
I’m a bit limited in what I can buy due to allergies. Apart from blusher I really need to buy hyper-allergenic. Clinique counters are really terrible. After being told that I couldn’t expect the beauty department in Debenhams in Gloucester to be anything more than the Marie Celeste at 3pm – because it was lunchtime! I decided to move my custom to Cheltenham.
Yesterday I wanted three items, an eyeshadow palette, mascara and a lipstick of a particular colour. I probably spend over £500 a year on make-up, nearly all Clinique, and just expect to be served, no more than I get in Waitrose or anywhere else, with a modicum of politeness. I went to HoF in Cheltenham and joined the queue. At the front a young lady with a blonde and purple ponytail was going on and on and on trying to persuade someone to buy a load of stuff that she was not that interested in, eventually after I’d been there over 15 minutes said person purchases about half of the stuff that was being pushed at her. Assistant has let the queue build up without even a word of “I’ll be with you as soon as I can” She then tries to service the person behind me, remonstrating that she was there first, only when this lady made it clear she hadn’t been there did she “serve” me, delightedly pointing out that the first item was out of stock (no offer to order) With the lipstick, I’d brought along one that makes me itch to colour match. She pulled one out to the stand said it was nothing like and then told me there was nothing else before selling me a very puny mascara when I’d asked for the most volumising one they had. She then rudely said, “Well that’s it then”
Off to Space NK for a NARS blusher and perhaps a lip liner if there was anything hypo-allergenic, 3 members of staff standing at the counter and none of them said as much as Hello, I left without buying what I’d gone in for.
Off to Boots, the ladies on the Clinique counter there were lovely, couldn’t believe the HoF person had been so rude and got out loads of lipsticks to try against the one I wanted to match, with a very good result. They ordered my eye palette and promised to ring me when it came in.
Now I cannot help but notice that some people get fawned over and some get short shrift. I seldom need much time to make my choices but time and again I’m made to feel as if I’m nothing but a nuisance. Even when I wanted advice on a couple of pretty neutralish lipsticks for my mother’s 90th I got told to look through the tray with no recommendations made. You may be wondering if it is how I look but I don’t think so, quite swishy, nice hair, Boden coat and White stuff dress yesterday, clutching a few carrier bags that clearly indicated I was in the mood to shop. If they can be polite to people in Boots why not in department stores?
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18 replies
ExConstance · 29/12/2016 14:14
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