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Fatface clothing quality

(26 Posts)
SexDrugsAndSausageRoll Mon 14-Nov-16 09:02:57

Is it normally horrific?

My sister has worn it for years, I wasn't keen on the name but decided to get a few pieces.

I wore the jeans 5 times, bit big for me not stretching them, one back pocket is ripped at the top with a big hole, the bum is ripped, by the seams of both pockets and rips are showing in the front of the thighs. I've never ripped denim before in my life, it's not the actual seams going. But the denim itself ripping. The blue threads only run vertical with thin transparent stretchy threads going horizontal so if stretched gently the vertical threads peel apart. The jeans cannot be repaired as at any point the rips reappear.

Posting as I'm stunned, I have sub £10 jeans that have lasted years!

SexDrugsAndSausageRoll Mon 14-Nov-16 09:04:25

Oh and in about 5 wears the t shirt is growing holes. I am someone who can normally make clothes last bloody well

dingit Mon 14-Nov-16 09:04:25

Take them back!

SexDrugsAndSausageRoll Mon 14-Nov-16 09:05:15

No receipt, kept it briefly but I've never had an issue before and just don't keep them

museumum Mon 14-Nov-16 09:05:52

My skinniest from them last about two years and I'm quite hard on them as I cycle in them.

SexDrugsAndSausageRoll Mon 14-Nov-16 09:08:29

This is an idea of the material... you can see how it just pulls apart

SexDrugsAndSausageRoll Mon 14-Nov-16 09:09:12

So I've just been unlucky? I'm upset as I normally get cheap jeans and they were a treat

HardToDeal Mon 14-Nov-16 09:10:01

Unlucky I'd say, Fat Face tends to be good quality although I've not bought from them for a coup,e of years. Everything I've had has lasted a long time and not even lost shape.

BusterGonad Mon 14-Nov-16 09:24:34

Try to take them back, if a product is faulty you don't need a receipt generally. Are they still in stock? Give it a shot and kick up a fuss saying you'll never shop in there again etc....

ErrolTheDragon Mon 14-Nov-16 09:25:07

I dont know about the jeans but my DD likes their check shirts and I've got a jumper and a couple of tops and they all seem fine.

Even though you've not got the receipt, I think you should take them back anyway - its their brand and they can probably tell they're not old from the exact style.

Jointhejoyrun75 Mon 14-Nov-16 09:29:25

In your position, I would be taking them back and asking for an exchange, as you haven't got the receipt.

SexDrugsAndSausageRoll Mon 14-Nov-16 09:31:46

I think I will, it's just a nightmare. We are not local at all to a shop and I'll have three small children in tow. Bought them on a day trip

museumum Mon 14-Nov-16 09:37:47

Just realised I'm currently wearing fat face jeans that must be about three years old and no rips.

SexDrugsAndSausageRoll Mon 14-Nov-16 09:57:50

Maybe it's a recent quality thing then, my sister always likes them and is pretty careless on clothing care!

I'm hoping I don't have a big drive for nothing. It was a very quiet Sunday morning and I have a bank statement, though only total spend of £150 not individual jeans show

witsender Mon 14-Nov-16 17:33:12

Take them back, their customer service is normally very good, as is their quality.

Naicehamshop Mon 14-Nov-16 19:52:34

Their quality is never great, but it shouldn't be that bad!
Take them back and make a fuss! They shouldn't be allowed to get away with this.

ColdTeaAgain Mon 14-Nov-16 21:39:44

Yes definitely take them back.

I find they are so hit or miss for quality. I've got a skirt that is still great after about 10 years. But have also had a skirt a couple of years ago that shrank terribly in a normal 30 degree wash. Most other things I've bought are ok but DH has had shorts and tshirts from them that have worn holes after pretty minimal wear. Would say their quality is not what it used to be for their prices.

ErrolTheDragon Mon 14-Nov-16 22:49:10

Perhaps you could try contacting them by phone or email with photo and ask what is their procedure for dealing with defective products as its hard for you to get to the shop.

snowgal Mon 14-Nov-16 23:35:59

Take them back. I've had issues with a couple of pairs of jeans, ripping and belt loops coming unstitched. They have excellent customer service, they check the codes on the labels inside to check how much they cost full price and either give a replacement or refund. I've even managed to walk out with a new pairs of jeans and a couple of pounds on a gift card! I think some pairs just miss quality control, as far gave jeans are usually OK quality. I've only complained if the jeans have been worn less than say 15 times.

imjessie Tue 15-Nov-16 06:57:11

Call their head office first , explain what happened . They will probably ask for an email with pics . Discuss it with them. Make sure they offer a replacement and then go to the shop armed with this . If you go and the manager is off sick or away and no one can make a decision you will be cross .

imjessie Tue 15-Nov-16 06:57:57

By the way I've had a ff jumper dress for about 7 years and it's still in great condition . I haven't bought a lot but what I have lasted well .

sulee Tue 15-Nov-16 19:10:40

I've always found their clothes to be good quality- definatake them back-their customer service is good too

SexDrugsAndSausageRoll Tue 15-Nov-16 19:30:55

I rang today and have a returns label so fingers crossed! Before packing I tested an area lower down, I could easily tear and pull apart with two fingers at a mid point but only on the reverse so hopefully they will easily accept it just an unlucky fault

ErrolTheDragon Wed 16-Nov-16 09:57:27

Good! glad to hear it sounds like they will sort it.

DrWhy Wed 16-Nov-16 10:00:19

I'd be very surprised if they didn't sort it, I had a woollen hoody that developed holes after about three washes. When I took it back they were very apologetic and the replacement lasted all winter being worn pretty much every weekend.

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