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Joules ordering - is this normal?

(9 Posts)
ilovecherries Fri 16-Sep-16 16:00:39

I placed an order with Joules last Friday, and a week later it's still not dispatched? Is this usual for them - seems quite long to me. I emailed them last night, and haven't had a reply.

Nanasueathome Fri 16-Sep-16 16:01:41

Can you call them to check?

purplepixy Fri 16-Sep-16 16:12:20

They are very slow, but that's slow even for them. Think I ordered a top Sat or Sun and it's only been despatched today.

ArieltheMermaid1720 Fri 16-Sep-16 16:15:10

Doesn't seem right, I ordered from them on Thursday and received it yesterday so I would check with their customer service.

I ordered Sunday night and it came today (well, I missed the delivery but the intent was there). I thought that was pretty slow to be honest. Maybe they are inundated after the offer they did at the weekend.

Nearlyadoctor Fri 16-Sep-16 16:24:10

I think they must be busy after the offer as I normally find orders often arrive within 48hrs!

AwayAwayAway Fri 16-Sep-16 16:46:08

Same here. Ordered Monday nothing yet. I called them to find out why and they apparently have a HUGE backlog because of their sale ending last week. My order won't be dispatched until next week, so take that what you will.

NavyandWhite Fri 16-Sep-16 20:12:27

I ordered last week ( I think it was Thursday ) and it came Wednesday.

There's been a 25% off promotion so I bet they've been rammed.

ilovecherries Fri 16-Sep-16 22:13:41

Haven't had a dispatch email yet, but it has changed to dispatched on the website this evening.

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