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I was looking for the perfect everyday bag for months, then found it in the sale in Joules in January. It was still pretty expensive for what I usually spend (£80 down from £120) but figured it would last me a long time.
Fast forward to this week and it's broken I am gutted! The tab which holds the strap to the bag has snapped off. I have emailed Joules and they are happy to refund me, but I can't be arsed to start my search for a decent bag again.
Does anyone know if there's a place that would be able to fix this for me? I'm not sure if it even exists but it's worth a try. Or would you just get a refund?
I have contacted them and they can refund or replace if it's still in stock but I assumed I couldn't get a replacement because I bought it in the sale after Christmas. I can't see it online at all - can you link for me?
Should I just get a refund if I can't get a replacement? I'm not even sure where to look for something similar! And I'm really fussy too.
When I looked at it I assumed it was Oos but it lets me add to bag and go right through to checkout! If they're happy to replace and have one I would go with it as you really like the bag otherwise I would prefer a refund to getting it mended.
Hello, although this thread is old I thought I would jump on to warn people from using The Handbag Spa. I have had the most awful experience over the last 7 months having sent my Mulberry Bayswater to them for repair. Not only was the bag returned in arguably worse condition than it went in (I am sure they would claim otherwise but I have photos to prove it) but their manner of dealing with my complaint has been most upsetting - very defensive and at times unpleasant. Finally, they had my bag for over 5 months in total. Please beware and do not trust them with your treasured bags.
Classic Shoe Repairs in north London will probably be able to do it. They are absolutely amazing and couldn't recommend them highly enough. If you need anything done to designer shoes, the shops in London all send them to this shop. They are do official re-red soles for Louboutins. They repair bags too.
You can send them stuff by post so doesn't matter where you are.
Be warned, they aren't cheap but in my experience really worth it and they totally go above and beyond. It's a proper craftsmans place.
I'd drop them an email with your photos or give them a call. They will give you a quote.