Can't get the cream out of Avene pump

(3 Posts)
lifeofsiam Mon 29-Aug-16 09:03:48

Has anyone bought Avène's TriAcnéal emulsion and know how on earth to get the stuff out, please? I've pumped like crazy and not a drop appears.

Before I send it back, any tips? Thanks

ChardonnayKnickertonSmythe Mon 29-Aug-16 10:28:54

There is an open and a locked position on the pump.

Can you try and turn the pump to the open position?

lifeofsiam Mon 29-Aug-16 10:43:13

Thanks, I kept pumping and it's now working! Strange design, but at least it won't dry up.

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