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Has anyone used the handbag spA

(20 Posts)

MNHQ have commented on this thread.

Peppapogstillonaloop Sun 03-Apr-16 19:08:47

Or the other company (can't remember the name!) I think there are two who offer a bag repair/touch up service just wonder if anyone has used and would recommend?

I have a couple of nice bags that I have half ruined with leaky water bottles/pens/leather marked/general geubbiness just wondering if it's worth spending the money?

LittleBearPad Sun 03-Apr-16 19:10:21

Marking place. As two of mine have been abused.

MardyBra Sun 03-Apr-16 19:10:22

Marking place. Was also thinking of using them.

MardyBra Sun 03-Apr-16 19:11:00

grin at cross post place marking.

Peppapogstillonaloop Sun 03-Apr-16 21:01:11

grin at double place marking with no useful answers! Anyone else out there?!

Frostycake Sun 03-Apr-16 22:41:30

Yes, I used one (cant remember which) sent my bag off by post as the handles were coming unstitched.

It came back with different (but toning) patches of leather over the bottom two inches of the handles. looked utterly bizzare and ammeturish. Cost £50. Wish i hadnt bothered. Why they didnt just stitch it up i'll never know. Its a gamble.

MardyBra Mon 04-Apr-16 00:17:51

Can you remember which company it was frosty?

TamworthStock Tue 05-Apr-16 22:56:31

The Handbag Spa are the absolute best - I've used them loads, they've got biro out of Mulberry and they do an amazing re-shape service which makes your bag looks like brand new. Website is

Frostycake Wed 06-Apr-16 07:58:41

Mardybra It was Eatons in Windsor.

MardyBra Fri 08-Apr-16 08:43:24

Thanks Frosty. I think I'll give handbag spa a go.

MummyVarl Thu 14-Apr-16 15:16:09

I've just had a bag returned from being transformed at the handbag spa, I'm delighted with results. It was pale grey, denim dye transferred & I tried to clean it myself. Big mistake, ruined it. The handbag spa dyed it black & it looks amazing.

pharmchick Wed 14-Sep-16 23:56:05

I sent my bag in for cleaning and it was a complete waste of time and money. The bag came back looking exactly the same and to make matters worse was smelling if damp. I complained to them and they offered to reclean which I refused. I don't trust them at all because I was shocked how such a seemingly professional company can do such a dodgy job. Would not recommend at all unless it's for a bag that is in a very bad state and you don't have much to lose. Please think twice before you send any new or very expensive bag, you might end up regretting

pharmchick Wed 14-Sep-16 23:57:39

Sorry forgot to mention that I am talking about the handbag spa in my above post

Judy105b Sun 18-Sep-16 22:17:22

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

fruitboxjury Sun 18-Sep-16 22:33:28

am I reading this wrong, Judy did you really just identify a customer and try to engage directly in response to her experience?

RebeccaMumsnet (MNHQ) Thu 22-Sep-16 16:22:43

Hi all,

The Handbag Spa have been in touch and have asked us to post up a statement on their behalf, it is as follows:

Due to the nature of the post regarding the service received from The Handbag Spa we wanted the opportunity to respond to give a balanced view of the situation.

We are always very concerned to hear that customers are unhappy with any part of our service and are happy to work with the customer to resolve any issues.

The handbag was sent to us in a very dirty condition for our standard cleaning package.

The cleaning processes was carried out as requested.

It was explained to the customer that not all stains can be removed from fabrics particularly when they are of unknown origin but that the cleaning process would remove as much as possible.

We have offered on many occasions to take the bag back in to see if we can improve on some of the staining with more specialist stain removal products but this has been refused.

We are still happy to carry out further work free of charge with free collection and return.

The Handbag Spa

Jennie46 Thu 02-Feb-17 17:30:34

I used The Handbag Spa for a pale coloured Mulberry shoulder bag. I was wearing a blue East batik dress without having washed it first, as I didn't bother reading the instructions. The dye came out all over the bag. I sent it by post. Handbag Spa got rid of the dye and it was as good as new. I am taking a black Mulberry Bayswater to them tomorrow to sort out the splits on the piping -somI will keep you posted. This time I am taking it to one of their branches in London.

SpeakerOfTheHouse Thu 02-Feb-17 22:39:16

I've heard very good things about The Handbag Spa from a few people, weren't they on Dragons Den?

LAD1 Thu 09-Mar-17 19:47:01

Hello, although this thread is old I thought I would jump on to warn people from using The Handbag Spa. I have had the most awful experience over the last 7 months having sent my Mulberry Bayswater to them for repair. Not only was the bag returned in arguably worse condition than it went in (I am sure they would claim otherwise but I have photos to prove it) but their manner of dealing with my complaint has been most upsetting - very defensive and at times unpleasant. Finally, they had my bag for over 5 months in total. Please beware and do not trust them with your treasured bags.

WipsGlitter Thu 09-Mar-17 20:27:49

It's also really expensive - they quote me c£300 to dye my mulberry bag!! It only cost £500!!

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