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Yes, I used one (cant remember which) sent my bag off by post as the handles were coming unstitched.
It came back with different (but toning) patches of leather over the bottom two inches of the handles. looked utterly bizzare and ammeturish. Cost £50. Wish i hadnt bothered. Why they didnt just stitch it up i'll never know. Its a gamble.
The Handbag Spa are the absolute best - I've used them loads, they've got biro out of Mulberry and they do an amazing re-shape service which makes your bag looks like brand new. Website is www.TheHandbagSpa.com
I've just had a bag returned from being transformed at the handbag spa, I'm delighted with results. It was pale grey, denim dye transferred & I tried to clean it myself. Big mistake, ruined it. The handbag spa dyed it black & it looks amazing.
I sent my bag in for cleaning and it was a complete waste of time and money. The bag came back looking exactly the same and to make matters worse was smelling if damp. I complained to them and they offered to reclean which I refused. I don't trust them at all because I was shocked how such a seemingly professional company can do such a dodgy job. Would not recommend at all unless it's for a bag that is in a very bad state and you don't have much to lose. Please think twice before you send any new or very expensive bag, you might end up regretting
I used The Handbag Spa for a pale coloured Mulberry shoulder bag. I was wearing a blue East batik dress without having washed it first, as I didn't bother reading the instructions. The dye came out all over the bag. I sent it by post. Handbag Spa got rid of the dye and it was as good as new. I am taking a black Mulberry Bayswater to them tomorrow to sort out the splits on the piping -somI will keep you posted. This time I am taking it to one of their branches in London.
Hello, although this thread is old I thought I would jump on to warn people from using The Handbag Spa. I have had the most awful experience over the last 7 months having sent my Mulberry Bayswater to them for repair. Not only was the bag returned in arguably worse condition than it went in (I am sure they would claim otherwise but I have photos to prove it) but their manner of dealing with my complaint has been most upsetting - very defensive and at times unpleasant. Finally, they had my bag for over 5 months in total. Please beware and do not trust them with your treasured bags.