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Unfriendly Make Up Counter Sales Assistant

(103 Posts)
MartinRohdesBellybuttonFluff Sat 19-Mar-16 21:01:35

I approached the counter of a makeup brand today. I only wanted to look at the lipstick colours but they were blocked off by a sales assistant who completely ignored my friend and I. Eventually I just said "Excuse me, can I just look at the lipsticks please?" No smile, no reply, no offer of help, just a very obvious sneer, dirty look and a move off to the other side of the counter where she continued to chat about herself / social life to her colleague.

I bought nothing and am tempted not to bother my arse purchasing this brand again.

A girl in the House of Fraser on another makeup counter told me she feels intimidated by them and said she wouldn't go near them unless she really needed something.

Most sales assistants are lovely but this one brand's group of representatives have a couple of complete cows working for them who (unless they are amazing make up artists) really have no place dealing with the public.

Move2WY Sat 19-Mar-16 21:03:03

This is one individual employed by one store. Why are you holding the brand accountable?

Trills Sat 19-Mar-16 21:03:42

Some are absolutely lovely, some are absolutely not.

Next time try to get a glance at a name badge so you can email Clarins HQ (or whatever).

Trills Sat 19-Mar-16 21:05:00

There's plenty of makeup out there so you can choose to buy from another brand if you like, but I personally would not let myself be turned away from my favourite mascara by one rude employee.

AddToBasket Sat 19-Mar-16 21:05:45

Which brand?

So annoying when this kind of snobbery happens. I get treated so much better when I'm in my work clothes (suit) than when I'm in jeans and weekend stuff. It's a toatl own goal. FGS, it's when I'm in jeans that I might have time to listen to their beauty sales twaddle.

MartinRohdesBellybuttonFluff Sat 19-Mar-16 21:06:20

Not my first encounter with rudeness, my friend's or the other girl in the HoF (unlucky coincidence?)

I quite like their stuff but not enough to continue purchasing it if their sales assistants are rude.

taybert Sat 19-Mar-16 21:08:08

I thought I was the only person in the world who can't get make up counter people to sell me stuff! I am rarely successful. I think I look like I can't afford the products and I just want free samples.

sillysusan Sat 19-Mar-16 22:29:29

Mac by any chance?

maldini Sat 19-Mar-16 22:30:42

My money's on it being benefit

TSSDNCOP Sat 19-Mar-16 22:32:33

I generally find HOF staff very friendly.

Whereas I seem to repel staff of all departments in John Lewis.

I have taken friends to watch. You really have to see it to believe it.

TSSDNCOP Sat 19-Mar-16 22:34:01

I would bet Mac too. Even on a really good day they can make you feel a total clot.

bbpp Sat 19-Mar-16 22:35:58

Mac I bet. I've always had good experiences but heard they're can be snobby and rude.

PatMullins Sat 19-Mar-16 22:36:03

I was coming on to say Mac

I used to do this job for a different counter and they were always the rude, unapproachable ones...

MartinRohdesBellybuttonFluff Sat 19-Mar-16 22:37:06

Yes, sillysusan, you hit the nail on the head.

MartinRohdesBellybuttonFluff Sat 19-Mar-16 22:41:02

By that I mean, yes, it was the Mac counter.

squoosh Sat 19-Mar-16 22:42:08

I knew it would be MAC!

They have the worst counter staff. The worst.

Buzzardbird Sat 19-Mar-16 22:42:09

It's a job for the department manager to sort out. You should report it, people need their jobs if they don't want them.

Our local Mac guy is lovely, first time I had visited counter so didn't know what I was doing and he was lovely.

Buzzardbird Sat 19-Mar-16 22:44:31

OK then, I have to stand up for MAC in Debenhams Merry Hell, he was lovely, and I used to work there and we didn't have much time for cosmetics staff. Dior lady is lovely too.

70isaLimitNotaTarget Sat 19-Mar-16 23:14:08

I got completely blanked in Mac ,
To be fair, I don't wear make-up, but DD wanted a lip liner.
I tried and tried to get someone to help me (I wouldn't let DD go in there alone, she's nearly 14 and I feel they'd follow her like a hawk. ) But I was pushed away from the counter by a group of browsers and didn't get a look in.
So left, empty handed. Their loss <shrug>

Benefit pounce on me if I go within 100 yards grin

MorrisZapp Sat 19-Mar-16 23:18:08

All those people saying report rudeness to a manager, I don't think it makes a difference. These people are trained in the brand and are encouraged to create prestige by being 'gate keepers'. If they make you feel shit they've done a good job as far as their employers are concerned.

dangerrabbit Sat 19-Mar-16 23:18:49

Make a complaint to head office. Did you get the sales assistants name by any chance?

dangerrabbit Sat 19-Mar-16 23:19:36

If not, not store, date and time.

MartinRohdesBellybuttonFluff Sat 19-Mar-16 23:23:27

No I didn't get her name dangerrabbit.

I have a feeling you are right Morris but I can't fathom why when I've had nothing but good experiences with other (and higher end) brand representatives.

I can only wonder if it was because I'm the wrong side of 40?

SupSlick Sat 19-Mar-16 23:28:44

I would complain to the Cosmetics Department Manager of HOF & MAC HQ they're owned by Estée Lauder Companies & their head office is in Mayfair, London if that helps for an address & they are actually BIG on customer service (yes I was a make up girl once blush). I'd also write to the concession manager.

I bloody hate rudeness & bad customer service!

squoosh Sat 19-Mar-16 23:31:25

There are far more prestigious brands that don't treat their customers as disdainfully as many MAC assistants do.

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