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Returning make up to Boots

(11 Posts)
conkerpods Thu 10-Mar-16 22:10:50

Today I bought some primer and foundation (plus brushes) from Boots. The lady on the counter tried it all out on me,she didn't pressure me at all.
So,my skin is now a bit flaky and dry looking (it isn't normally) and i want to return the make up. However on the receipt it says no returns on make up.
I haven't opened the boxes,still sealed with stickers. Do you think I may be able to get a refund?Has anyone managed it before?

daisydalrymple Thu 10-Mar-16 22:17:16

I once returned some no.7 skincare, which the assistant assured me would sort out my combination skin, and resulted in the worst series of breakouts and irritation ever.

I'm usually too embarrassed to go near a beauty assistant with any kind of blemish, but wanted my money back and got it no quibbles. She did comment on my skin (felt like a scientific experiment mind you grin ).

I would definitely recommend giving it a go with the make up, as its not fit for the purpose it was sold.

Jitterybug Thu 10-Mar-16 22:21:50

I took some face powder to Boots as it was all smashed up when I opened it. I had no proof obviously that I hadn't just dropped it, but they took it back no problem. Give it a go.

conkerpods Thu 10-Mar-16 22:41:26

Thanks all. I will try and get a refund tomorrow.

RetinolRewind Thu 10-Mar-16 22:42:39

Will be fine, don't worry!

ReedBunting Thu 10-Mar-16 22:46:18

today I picked up an online order I has delivered to my local boots and it contained 2 lip crayons. both looked completely fine in their cellophane. But both were fully extended with the crayon snapped off in the lid when I unwrapped them. Very disappointed and will be taking them back to boots tomorrow for a refund. Relieved that others have had a positive outcome when returning makeup especially when opened.

CurlsLDN Fri 11-Mar-16 09:46:42

I recently bought the wrong shade of foundation in boots - I didn't open it, I knew I needed sand beige and I accidentally picked up porcelain or something.
Went back the next day with receipt and they swapped it, no problem. I'm sure at the very least you could get vouchers

MrsPolzark Fri 11-Mar-16 10:06:09

If the packaging is intact and the product unused, try it.
I returned some No 7 foundation having been colour matched as it was too dark once used at home. I got a refund. I also returned Bobbi Brown eye shadow to J lewis because it made my eyes sore ( was the shimmery kind.)

ReedBunting Fri 11-Mar-16 21:15:38

Well today boots ordered replacements to be delivered to the branch tomorrow (not something they stock). They were very apologetic and it wasn't a problem at all despite me having opened both lip crayons. Can't fault their customer service today. How have you got on conkerpods ?

conkerpods Sat 12-Mar-16 00:04:39

I took it all back today,including 3 make up brushes (3 for 2 at the moment) and was given a refund. I went to a different branch,I felt bad for the woman who sold it to me as she was so nice!

AbiOllieDex Wed 23-Nov-16 12:35:10

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

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