Hush returns

[ItsAllGoodMan]

I think I've messed up... Was about to fill in my returns form for a hush Laura dress I bought in the sale and realised you only have seven days to return sale items. It's been two weeks. Does this mean I'm stuck with the dress and there's nothing I can do? I've been a bit preoccupied recently and thought I'd have 28 days like most other places :(

[Dreamqueen]

Following, i've just done some sale returns also & think I might have gone over the 7 deadline by a day.

[Greengardenpixie]

Just a thought - Why dont you email them?

[ItsAllGoodMan]

I'll give them a call tomorrow. Had appointments all afternoon today. If I'm lucky maybe they'll give me store credit?!

[Thingsthatmakeugoummmm]

They are not fair though as I'm having same issue. I had a dress delivered on Thursday 28th. I see the it back yesterday but the invoice said it needed to be received 7 days from invoice date which was 26th!! That's impossible. I had flu so couldn't get to post office until yesterday. Let's hope we both ok. It wasn't my fault as the dress was awful!

[Dancergirl]

No, don't call or email them, just send it back. At worst you'll get a credit note.

[ItsAllGoodMan]

I'm worried if I just send it back they'll say they can't accept it and charge me for postage! I'd be very happy with a credit note

[ItsAllGoodMan]

Oh and I'm sure it said within 7 days of receipt so you should be fine things

[PrimalLass]

You'll get a credit note. My sale return was late by 1 day though and I got a refund.

I did have a battle with them last year when I posted things back and the courier tried twice to deliver but it all ended coming back to me. I really didn't want a credit note and kicked up a fuss.

[BoSelectaBigBiff]

When I read the thread title, I thought this might be about how long it takes them to refund.

I sent something back to hush on Friday. I can see it was signed for on Monday - but no refund yet. Grr. It really annoys me when companies are slow to refund once they've received the goods back.

[rosebiggs]

I've sent things back later than that this year and have been refunded. I didn't realise it was 7 days.

[Greengardenpixie]

I have to say i have found them pretty quick to refund me :) Some other companies like white stuff take bloody forever!