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Has anyone else had a problem with Zara online shopping. Items going from in stock to out of stock whilst they are in my basket?

(3 Posts)
Bryt Thu 21-Jan-16 09:32:51

This has happened to me twice now. I put a girl's coat in my basket this morning. I then took about 10 minutes more looking through the other sale items in case there was something else to buy. I added a few other small bits and even viewed my basket in between and the coat was not showing as out of stock. When then when I went back to my basket to see everything I had added and to pay, it was showing as out of stock.

Do they not have a system that prevents someone else buying the item whilst it is in my basket? Am I supposed to check out after every item I put in my basket? I have never had this with any other retailer in yet this has happened to me once before with Zara. Has it happened to anyone else? I'm annoyed to lose the coat and also to have wasted time, as I did not want the other items enough to go through with that purchase.

Also, if anyone knows anywhere else I can get a girl's khaki parka for a 13 year old please link me. Thank you.

73dexter Thu 21-Jan-16 09:45:25

I don't think any shops reserve the items in the basket until they are paid for. I have had it before with various retailers during the sales as things sell very quickly.

Bryt Thu 21-Jan-16 09:47:23

I think there's usually a time limit. If you have it in your basket too long, the items then go from your basket. But I don't know that for sure.

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