From the policy on the website, you can;t return in store and have to use the returns paperwork and use secure delivery to post back to them.
Returns Policy
This returns policy is specific to online purchases, it is not applicable for any purchases made in a Jaeger Outlet store.
If you are unhappy with your purchase we will refund a product within 14 days of receipt, provided it is returned to us in a fully re-saleable condition.
We are unable to offer a refund or exchange on swimwear, lingerie, pierced earrings, cosmetics and fragrances in the situations where your right to cancel does not apply.
If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product, or deduct up to 20% of the original selling price from the refund amount.
We will only normally refund the delivery charge for sending the product to you if the product is damaged, faulty, or does not match your order.
However, if you exercise your right to cancel your order within 7 working days (See Cancellations), we will refund the delivery charge. Please note this only applies to cancellation of the complete order; a return of part of your order will not result in the delivery charge refunded.
In the case of unwanted goods being returned; we will not refund any duties or taxes that were imposed when the order was despatched to the recipient.
The cost of returning the product to us is the responsibility of the original recipient of the order.
Purchases made via this website can NOT be refunded or exchanged at any Jaeger Stores.
Products should be returned in their original packaging. If you do not have this packaging, please contact Customer Services.
Returns Process
Returns process for orders delivered to a UK address (excluding Channel Islands):
If you want to return any products pursuant to our Returns Policy, please use the Returns paperwork included with your order.
When returning goods, the Jaeger Outlet Online returns team will review the condition of the product/s before deciding in accordance with our Returns Policy whether to process the refund.
If the goods are returned to Customer Services the refund will normally be processed within 5 working days of the goods being received back. When processing a refund for returned goods at Customer Services, we will refund by the original method of payment and you will receive an email confirming the refund amount.
If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account.
Returns process for orders delivered to a non UK address (including the Channel Islands):
If you want to return any products pursuant to our Returns Policy, please use the Returns paperwork included with your order.
You will be required to pay for the return of the goods, and should choose a method of return that is secure and can be tracked. The products ordered by you will be at your risk from the time of despatch until they are proven to have been received into Customer Services. The return and any refund will be dealt with in accordance with the terms as described here.
Once the returned goods have been received by Customer Services we will review their condition before deciding in accordance with our Returns Policy whether to process the refund.
In the case of unwanted goods returned for refund; we will refund the price paid for the goods but not any duties or taxes that were imposed when the order was despatched to the recipient.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount.
If we decide not to process any refund you will be contacted by Customer Services.
If you paid by credit/debit card please be aware that it can take up to 7 working days for the funds to show as a credit in your account.