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I have just had a personal styling experience at John Lewis, it was without a doubt an experience.
I was booked in for 2 hours, sat down with consultant and told her I needed something corporate and a couple of basics. I'm a size 14 and have a largish bust, she came back to the room 20 mins later with various tops on a rack..not 1 was my size all of them a size 12, after squeezing myself into the 4th top and again looking like a badly shaped sausage she said 'it's not the right time of year for corporate this is all we have in that might suit you but oh dear wrong sizes'
She then told me that in the next 2 weeks the store would get more items in that would probably suit a plus size...basically she couldn't be arsed to help me and instead I left there an hour earlier than planned due to her 'come back in September' comments feeling totally deflated and very fat.
I've had very mixed experiences from JL Personal Stylists over the years and I think it very much depends on who you get, what time of the year you go and whether what's on the store floor suits you.
My best experience was with a more mature woman. At her suggestion I brought in clothes I already had and she helped 'fill in the gaps' for a four day business trip to the Middle East. It was specific, supportive and helpful.
My most recent session was not quite as horrible as yours, LazySusan (*Marshy*'s right, you should let the store know that you aren't happy with the service) but there were similarities in that my stylist was keen to tell me that there was very little in store that would be suitable for me (also size 14 and substantial of nork) and went on to blame the JL buyers and JL's apparent aim of getting younger customers. So whilst she wasn't as rude as yours was, the message was similar. She also spent nearly an hour of our two hour session, telling me just how good at her job she was, so if that hadn't happened, I'd have been out in half the time allocated too! I went away feeling fat, old and frumpy.
Our local john Lewis is small - I'd be inclined to visit a larger store...and I don't shop at this time of year - end of sales, all the shit stuff that was badly cut, poor fabric etc and no new stock in. Same in February. I'm such a lazy shopper - I do massive orders from their website...probably keep 10% of the stuff I order.
This was JL Oxford street, I don't live anywhere near London and happened to be there for work, I had managed to get myself in last minute and was really looking forward to it.
The service was free however I was quite willing to spend had she found me things I liked. I feel utterly deflated. She suggested I look at Studio eight same folk as phase eight because they start at a size 16.
Her only suggestion was 'get a waterfall cardigan ' no thanks not my sort of thing.
Oh we had an awful experience in the kids shoe department too...no shoes narrow enough for dd, and i was told that i should buy them anyway, as i wouldn't find anything else that fitted her...good job i was aware that other shoe shops that sold children's shoes.
Just to say I was in JL Oxford St yesterday rooting for clothes. There is still a LOT of sales stuff about though Phase 8 did have some new items, as did Jigsaw- loads of nice but £££ things- and Reiss had new stock. Little bit of new stuff for Hobbs and Mint Velvet. Didn't look at anyone like LK Bennett so can't say. But in her defence, it is not a good time for corporate as it's all still the ends of summer stock.
If you are still looking Jigsaw has some smart workwear- jackets, suits and plain dresses (online.)