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Botox gone wrong

(12 Posts)
superstaary Wed 03-Jun-15 19:28:52

Hi

Looking for some advice please. I had botox approx 5 weeks ago at a Glasgow City Centre clinic after doing lots of research. The clinic is owned by a respected plastic surgeon and I had heard good things.

Treatment was carried out by a nurse who said she had many years experience. She travels up from down south every couple of weeks to see patients and isn't based at the clinic. I was looking to get two horizontal forehead lines treated cause by my raising my eyebrows.

The nurse explained that treating the area may result in eyebrow droop but that she would inject high on the forehead to counteract this. So I had the treatment and once it kicked in the lines were gone but my brow did drop giving my eyes a much more hooded appearance despite the high injections which would supposedly prevent this.

Two weeks after treatment i went for a routine check, I said to the nurse that I was slightly concerned about the fact my eyes were so hooded and that given what she'd said i hadn't expected this drop. She dismissed my concerns saying thst is what happens when the lines are taken away!! This appointment was really rushed and over in less than 5 mins. At this point I wasn't really convinced that botox was for me and had decided not to try it again.

Fast forward to now and I am having problems with the area above my right eyebrow. For the past ten days I have been getting involuntary and intermittent raising of this eyebrow with tingling and pain. The area where the eyebrow is raised has a really prominent muscle bulge and there is a big difference in the position of my eyebrows. This was lasting up to 7 or 8 mins and after initially ignoring it I decided I needed to go back to the clinic to establish what was happening and because it looks so awful.

I went into the clinic yesterday and spoke to a different botox nurse. I explained the problem and she said she'd never heard of this. This nurse didn't examine the area she just asked if I had a picture. She said she'd speak to the doctor and call me back that day. No call came so I went back in today armed with a picture which clearly shows the issue and the muscle contracting on one side. I saw the same nurse again, she didnt examine me. She said again she'd never seen this but the doctor had said he had heard of it. She told me she couldn't do anything as they will not treat another nurse's patient. I cannot see my nurse for three weeks as she's not here till next week by which point I will be on holiday for two weeks.

The nurse I did see said that she would speak to the surgeon to get me seen by him to assess the issue and see if there was anything that could be done. I'm not really keen on more botox but I do want to avoid this happening again because it looks so bad.

I have just recieved a call from the receptionist at the clinic who says that the doctor will only see me if I pay £100 consultation fee.

I am so upset, I don't particularly want to see the doctor but the other nurse refused to treat me and my nurse isn't in until next week at which point I am on holiday.

I am really disappointed the doctor is trying to charge me to assess an issue that has been caused when I had treatment at his clinic. Fair enough a consultation fee for new treatment but for this?!

Any advice ladies? I'm still no closer to discovering if there too much botox in one area or not enough etc. Also any advice or experience on what the clinic should do. I had chosen them because of the doctor's good reputation but they don't want to know!!

whattodoforthebest2 Wed 03-Jun-15 19:41:46

Did you sign a document/agreement before they did the treatment? If so, do you have a copy? Anyway, I'd speak to the Citizen's Advice Bureau and ask their advice. The clinic ought to be responsible for the actions of its staff and I'd have thought they would have a duty of care to you. You need legal advice.

TeresaGiudicesForehead Wed 03-Jun-15 20:09:34

this is not on. Were there terms and conditions before they did it?

superstaary Wed 03-Jun-15 20:39:00

I did sign a consent form with conditions but this wasn't one of the things that was mentioned on it. I didn't get a copy of the form and I was reassured by the good name so I didn't even think to ask for one. I should have shouldn't' I?

I hadn't thought of trading standards I will look at their site.

stumblingalong Wed 03-Jun-15 21:15:44

The nurse at the clinic did the procedure, you went for follow up and explained you weren't happy but she dismissed your concerns. You went back again, saw a different nurse but you were refused a consultation with the Dr in charge unless you paid?
I would get in touch advising you wish to make a formal complaint, there are all sorts of duty of care issues.
Also. post on the legal board, they're fab over there.

superstaary Wed 03-Jun-15 22:03:18

stumbling I wasn't really that concerned at the two week check - it wasn't the effect I was told I get or the one I wanted but it wasn't that bad. It's the effects that I am having now that are really concerning me.

Legal board is a good shout, I may post there, thanks

superstaary Thu 04-Jun-15 21:15:24

I have now written an email to them making a complaint, let's see if it gets a response angry

burnishedsilver Thu 04-Jun-15 21:29:38

Its in their interest to take a long time to deal with you as the longer it takes the more likely the botox is to have worn off. It might be worth getting a second opinion from another Dr.

Dontlaugh Thu 04-Jun-15 21:30:51

Wow, that is appalling.
Duty of care, trading standards, medical negligence/mismanagement, most have been mentioned but keep at them. That is not good enough. The least you should expect is a consult with the consultant on site, I won't say "free", but as part of the aftercare, in order to medically assess and rectify the issue.
Otherwise, you will have no choice but to seek advice from a third party. (This is what you say the them).

ForSaleChesterDraws Thu 04-Jun-15 21:59:42

I'd also report them to the cqc

Sammasati Thu 04-Jun-15 22:12:50

I would also log it with your own gp, just so that the 'damage' has been properly noted whilst it is still there, including the photos.

AyMamita Thu 04-Jun-15 22:18:18

Can you find out who the doctor is and google them to get direct contact details for them/their secretary?

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