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Is 5 months too long to return Next shoes ordered online?

(7 Posts)
BangaloreStories Thu 14-May-15 13:40:40

Next patent black croc office loafers

Bought above back in January this year for new job never did wear them in the end.
They're still in store and I have the original online order paperwork.

I can't find anything on their website that puts a time limit on returns.
It's a 45 minute bus ride to my nearest store and smallprint says you can't refund or exchange an online order in a store anyway.

Does anyone have experience of this scenario? They're sitting at home and are wasted on me!

5446 Thu 14-May-15 13:44:45

I'm pretty sure I read with Next that it is 14 days return, although could be wrong.

Wrt returning to store, I always order online and frequently return to store. I have never had any issues. They process the return and it goes back onto your account/card in a few days.

I'd give it a go and if not, stick them on eBay.

BangaloreStories Thu 14-May-15 14:08:43

Ebay's not an option.

Would anyone on this board be interested before I send them to charity shop?

IWantDogger Thu 14-May-15 14:12:24

I wouldn't charity shop them just yet. Return to store or by post. Even if they won't refund you (they probably won't) you will probably get your account credited.

RavioliOnToast Thu 14-May-15 16:05:37

I always return online orders in store, never returned via post. our next always puts the balance onto a gift card. I've actually returned a handbag almost 18 months later blush , tags on, no receipt though, and it was selling at next outlet for £18 I think so that's all they could give me back, but at least it was something

Gem124 Thu 14-May-15 21:43:20

8 day returns on directory orders. Though if you ring them they may over look it and allow you to send them back. I wouldn't take them back to a store though as they'll have the same 8 day return policy.

CointreauVersial Thu 14-May-15 22:21:19

Where did you read that you can't refund online orders in store? I always take my refunds into store; in fact, I don't think I've ever posted them back. The paperwork says 14 days, but I've definitely overshot that.

In fact, I've always found Next to be pretty flexible returns-wise. I took something back to store recently which I had bought online and lost the receipt, and they happily gave me a refund (apparently they can tell who bought the item just from scanning the shop tag). And once I took six items back, and was only credited with five of them but didn't notice until I got home; they without questioning immediately corrected the refund.

What I'm trying to say is - it's worth a try.

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