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Hubby bought me two lovely cashmere onesies (ive been in and out of hospital this year and they keep me warm/ cool without blankets if I kick them off. I've worn the pink one more so it's been washed about six times, went to get the beige one out today and it's got a hole the size of a 50p in the back! My friend offered to darn it for me but it's right where I had my spinal surgery so I can imagine it would irritate me. He got them in the sale, they were £199 each then down to £150 but one get one half price. I've recently cleared all my wardrobe out in case it was moths and we have cedar hanger things on all the hangers, I've not caught it on anything, thinking about it it could have been there when I got it as ive worn it so little. Do you think they'll give us a refund? Gutted anyway CLS I think they're out of stock now...
Do you have a receipt? If it's still within the 28 days if purchase they will give you a full refund. If no receipt they will give you a credit voucher for the current sale value. When an item is faulty they will sometimes give you a full refund outwith the 28 days if you can show on your receipt how much you paid for it. I used to work for them and was always amazed at how generous their returns policy was. Give it a try! You might be lucky...
I have never had any issues returning stuff, with or without receipts. I took DD1's school coat back recently to ask about getting the zip repaired and they gave me the full price for it We had owned it for months too and it was filthy obviously well worn.
M&S have good returns policy. I returned a blouse I bought online in December '14 this weekend as the beading was coming undone on the shoulder after 1 careful wash. It was a going out blouse and had only worn it a couple of times. Anyway, I couldn't find the despatch note so just took a screen shot of my online order from my order history with them and they refunded me without question.
I posted earlier about the school coat. I didn't have the receipt and couldn't remember what I paid for it either. They still gave me the full amount (I checked the coat price online when I got home) in cash.
I had an M&S cashmere jumper which developed holes after a few wears. I took it back and they said they would have to send it away for 'testing'. They decided that it wasn't a manufacturing fault so wouldn't give me a refund or exchange. It wasn't moths and none of my other jumpers had this issue so I have no idea why this particular jumper got holes after such little use. I won't buy cashmere from them again. Hope you have more luck!
The return policy is 35 days. I recently took a cashmere jumper back for DM and explained that a hole had appeared on the arm and would they be able to do anything as I had only bought it at Christmas. They were great they couldn't order another one which DM would have liked as it had gone in the sale but they refunded me in cash. I didn't have the receipt for it either.
Just bringing this thread back to report that M&S are now being extremely obstructive and unhelpful about returns. I returned a dress that was "not as described" (the fabric pattern and the cut were quite different to the photo online) but because it was just outside their 35-day return window, they took the dress back but refused a refund and did not acknowledge receipt.
I know they recieved it because it was in the same package as another item which they did refund against. I queried this with them, pointing out that the item was "not as described" and asking for my refund. I received an extremely curt and unapologetic response saying in effect, you're outside the 35-day limit so too bad. No dress no refund.
This is a breach of the Sale of Goods Act so I've emailed them again to point that out. The dress was unworn, with labels on, the original order documents & returns data filled out carefully and I'd explained clearly that the item was not as described. I am really amazed at their attitude and I will NEVER buy online from them again. Disgusted with m&s so beware of them with regard to returns (even if items are faulty or not as described!).