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They are completely reputable and have great customer service and fast processing of refunds.
To be clear re what will happen if you are out though; DHL will require a signature on delivery meaning you cannot request for it to be delivered to a neighbour or left in a safe place. That is NAPs policy not DHLs and they will not change it. They try 3 times. So make sure there will be someone in to take delivery.
You will get email notification of despatch and you can track via DHLs website so you will know which day it is due but not the time.
Yes you can do a depot collection, my nearest is actually miles away, so I don't find that option useful that could work for you.
For standard delivery it's usually 3 or 4 days although I think they say up to five. As I said the tracking is accurate if you follow it on the DHL site. You could pay more for next day or nominated day delivery.
Ha! I bought that same dress last week. The colour is even more gorgeous IRL, but I find the cut a bit meh and there's a collar to almost waist slit that means you have to wear a camisole or tank top underneath. Still, for the £22 I paid, not too bad (it's at £11 now, wah!).