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Has anyone ordered from them in the past week and had the order dispatched? I placed an order 6 days ago and it is still pending. I'm not too bothered about it since it's just some stuff for myself, but I was going to place a pretty large order for Christmas presents and I don't know if I should trust them to deliver in the next couple of weeks.
Yes they have been really slow for at least the past month. There was a thread about it a few weeks back. I ordered some xmas presents from them and it was pending for over a week. I emailed them to chase it up and it seemed to work, it was dispatched 2 days later. I think it's something to do with a new warehousing system or something like that.
I ordered from Debenhams on Monday and they still hadn't processed the order yesterday. I phoned up to cancel and they grudgingly agreed as there's only a 30 minute cancellation window at the time of order. I'll be ordering from John Lewis in future!
My order [placed at the begining of Black Friday week] arrived within the week....BUT it was missing an item. Out of a make-up kit [Laura Geller] that was supposed to contain 6 items, there were only 5 in the box: and a big empty brush shape in the plastic tray where the make-up brush should have been!
I emailed them a week ago about it, not received any acknowledgement so far. At end of day, am slightly miffed but it is not a tragedy as it is a pressie for myself. However, I would have been mortified to have given that to someone as a Xmas pressie not realising that there was a piece so obviously missing! [Although only obvious when I opened the pacakging!]
So sorry....just wanted to let you know my order is still pending, I called and they told me it wouldn't be here before the weekend (when I need it) so I should cancel it!?!? The lady also told me they won't be back to normal until the end of January.