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Just to warn - I am using Hermes courier to return an item. It is 9 days since pick up. The parcel has made it no further than my local depot. They tell me "Due to unforeseen circumstances all myHermes parcels will be delayed." The only help is via webchat who are basically unable to do or say anything.
I sold a externat disk drive on ebay and sent it with them packaged in about 10 layers of bubble wrap and a box they still managed to smash it I refunded buyer straight away but it took 6 weeks to get a refund from Hermes even with full photos the buyer sent and all evidence! useless.