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Thoughts on this refund request pls!

(45 Posts)
HappyGirlNow Mon 11-Nov-13 13:52:30

I recently bought an off-white faux leather from a retailer. It was £70. I hung the jacket up in my wardrobe and when I took it out the jacket was covered in dye from the darker jacket next to it.

The texture of the faux leather jacket is slightly rubbery and I think this is why there has been such an extensive colour transfer. Basically the jacket is wrecked now. It still has the tags on it and it's still within its return period. I'm pretty sure that no special care instructions are on it saying to keep it away from other clothes confused

Do you think the shop will accept it back and refund on this basis?

Thanks for any thoughts! grin

ilovepowerhoop Mon 11-Nov-13 13:55:18

there might have been instructions on the darker one to keep it away from lighter clothes. I know my jeans always have labels to say to keep them away from light coloured soft furnishings.

dexter73 Mon 11-Nov-13 13:55:26

I think it would be a bit cheeky to return the white jacket as the problem is with the darker jacket, as the dye is rubbing off it. You don't need to keep the white jacket away from the darker jacket but the darker jacket away from anything light IYSWIM!

HappyGirlNow Mon 11-Nov-13 14:22:01

Thank you grin

I kind of understand what you're saying but the darker jacket has been in my wardrobe for ages, sitting against various other items and the colour hasn't transferred to anything else. The white jacket is rubbery and I think it's the texture that is at the root of the colour transfer. hmm

SundaySimmons Mon 11-Nov-13 14:30:10

Not the manufacturers or the retailers fault that colour transferred from another garment onto the jacket. Unfortunately you have not taken proper care of it is how your refund request will be viewed.

My friend had a boutique and used to get all manner of refund requests. Someone bought back a dress because they hung it in their bedroom and sunlight through the window faded part of the garment and they wanted a refund because it has faded! Sorry, but same difference here.

Take it to be professionally cleaned.

HappyGirlNow Mon 11-Nov-13 14:37:51

Get what you're saying but I'd think hanging an item in a wardrobe once (against an item that hasn't caused any other problems) and taking it out once shouldn't constitute lack of care.

If the material is particularly susceptible up picking up colour from other garments I think it should warn on the label..

I doubt it'll clean..

Bigbrassband Mon 11-Nov-13 14:42:00

This won't be a popular answer with a lot of posters but I would try to take it back anyway, £70 is a lot to write off.

Djangor Mon 11-Nov-13 14:51:05

Try for a refund but be prepared to be disappointed. Blue garments & bags seem particularly bad at transferring colour - I gave up on a Boden cardigan after I got blue dye on my neck even after washing the cardigan twice. It is perfectly possible, though, that the shop has had previous returns of your particular jacket so they found there was a problem with it after you had bought it - if that is the case they should refund. You can only get a refund if you try. On the other hand, if they won't refund they may still be able to help by finding out from their supplier the best way for you to get it cleaned.

SundaySimmons Mon 11-Nov-13 16:30:17

I don't want to sound horrible but you've stated 'if the material is particularly susceptible to picking up colour from other garments...'.

The clue is in the colour, WHITE!

Anything of mine that is delicate, white or pale coloured has a cover put over it in the wardrobes. You don't have to spend money on garment covers, I put a hole in the bottom of clear recycling bags and push hanger hook through it to cover garment.

PatoBanton Mon 11-Nov-13 16:38:58

Difficult question.

Without seeing it it is hard to tell. You could call the shop and ask their opinion. Or go in saying, look, I don't know if I'm being unreasonable here. And see if they agree with you, or not.

I have a leather jacket that is some special kind of stuff made from baby hedghogs or something - well not sure as it was from ebay - anyway I put it next to a waxed motorcycle jacket and of course you can imagine. shock

That was entirely my fault. But I wouldn't anticipate leather transferring to leather within such a short time frame.

Snowbility Mon 11-Nov-13 17:08:14

I don't mean to sound heartless but I think they will laugh you out of the shop!

WallyBantersJunkBox Mon 11-Nov-13 17:12:07

But as a white jacket it should have some functionality as outerwear surely?

What if you'd spent an hour on the Northern line rubbing up against some blokes dark wool Crombie and the colour had transferred?

Which retailer is it op?

HyvaPaiva Mon 11-Nov-13 17:12:54

The problem is with the other piece of clothing. It isn't correct to ask for a refund on the white one. That's like saying 'I want a refund because this white jacket allowed a red wine spill to stain it'.

SoupDragon Mon 11-Nov-13 17:21:47

The fault lies with the existing dark garment, not the white jacket.

ShatnersBassoon Mon 11-Nov-13 17:26:12

Not a hope of a refund. Give it a rub with a wet wipe and see if it will come off.

LeoandBoosmum Mon 11-Nov-13 17:28:22

I think I'd try removing it, maybe with warm soapy water and a bit of elbow grease first, and if that didn't work I'd perhaps try diluted white spirit and remove with warm water, then try the soapy solution/ rinse again to remove any residue. Or, you could try the dry cleaners. I can't see the store you bought it from refunding you as the transfer has come from the darker item. The darker piece of clothing may have come with a tag that stated you should not allow it to come into contact with lighter garment. sad

LeoandBoosmum Mon 11-Nov-13 17:34:49

Or...I just read this.
Apply petroleum jelly, a liberal amount, to the stained area, leave for a few days and wipe off. Worth a shot?

LeoandBoosmum Mon 11-Nov-13 17:42:13

Or, even try full fat milk on a cloth.

expatinscotland Mon 11-Nov-13 17:50:35

You can try it, but I don't think you'll get far and if it were my shop I wouldn't refund a thing.

HappyGirlNow Mon 11-Nov-13 18:27:54

Great, thanks for all the tips grin

I do understand what some of you are saying and maybe you need to see it to understand but it's been in and out the wardrobe once, it wasn't excessively tight against the other garment and it's absolutely covered in the dye. It's not just a bit of transference.. I think the rubber material is basically acting like an eraser and rubbing colour off the other item..

HappyGirlNow Mon 11-Nov-13 18:28:57

And the existing dark garment hadn't transferred onto anything else..

HappyGirlNow Mon 11-Nov-13 18:29:35

Wally it's Zara.

LeoandBoosmum Mon 11-Nov-13 18:33:45

So the jacket and darker item weren't touching?
Maybe you could ring Zara HO, explain and see what they say? How long have you had it and do you still have the receipt?

TSSDNCOP Mon 11-Nov-13 18:36:27

Try wet wipes on it.

But otherwise no, I don't think you'll get a refund.

Pinupgirl Mon 11-Nov-13 19:21:27

Why did you pay £70 for something that is not even leather?shock-I will be amazed if you get your money back from Zara.

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