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Donna Ida - Bad Customer Service anyone?

(6 Posts)
Jayne75 Wed 24-Apr-13 12:35:41

Afternoon Ladies,

I bought 4 pairs of jeans from Donna Ida when I was in London in february this year. 2 pairs of J Brand ones have started to fray in the inner thigh area following one wash and wear each. I called the shop and explained what had happened. They said to send the jeans in.

I posted them back down, as I live in the Midlands. They have e-mailed me back to say they are not faulty, looks like wear and tear and they are returning them.

Obviously, I've spent £500 on these and they fraying is obvious whent he jeans are on, if you see what I mean - it sticks out!... So, this isn't the answer I want to hear.

Can any of you offer any advice please? I've never had any issues with jeans before, particularly J Brand, and finding them most unhelpful and belligerent.

Thanks in advance Ladies.

AmberNectarine Wed 24-Apr-13 13:43:27

I've only ever had brilliant CS from them. My advice would be to tweet Donna herself. She sorted out my problem and was great !

Jayne75 Wed 24-Apr-13 16:25:48

Thanks AmberNectarine - I hadn't thought of that. I'm not on Twitter so will join - and try and think of something 'compact' to say. Will update. Cheers

MrsCampbellBlack Wed 24-Apr-13 18:29:05

Which j brands and which rinse? I found the 811's to be rubbish quality and the starless rinse faded very very quickly.

But Donna herself is lovely and super helpful.

foxysocks Wed 24-Apr-13 19:21:23

oh that's awful. i bought a pair of 811s around the same time and mine are still in near perfect condition. it doesn't sound like normal wear and tear to me at all.

Jayne75 Wed 24-Apr-13 20:04:01

Right - I've set myself up on Twitter - bit of a faff...but. Will think on it overnight and do something tomorrow morning.

The jeans I got were - (looking at copy of receipt) 912 skinny roxbury, and 8112 dark vintage stovepipe.

And yes, like others, never had a problem with my one previous pair of J Brands, very annoying!

Gutted as I spent my Christmas bonus on these!

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