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Red Direct

(53 Posts)
msmorgan Wed 05-Dec-12 14:11:18

I don't usually post on here but just wondering if anyone who ordered from Red Direct during the 40% off sale has had any problems with their orders?

I ordered a Michael Kors watch, Alex Monroe horseshoe necklace and a Cath Kidston girls umbrella on Thursday evening and all were showing as being in stock and were still in stock the following evening.

I used express delivery but had not received anything so I emailed customer services. I have just had a reply saying unfortunately the items I ordered are out of stock and my order has been cancelled.

So annoying! If they had contatced me to say the items were out of stock I would have reordered a different watch and necklace while the sale was still on.

Phaedra11 Tue 08-Jan-13 16:03:59

They are astonishly awful, aren't they? I was lucky enough to eventually receive everything I ordered but it was a huge palaver achieving that and involved sending emails that were ignored, my parcel being delivered to a confused neighbour at the other end of my street with limited English and having to spend time and money waiting to get through on the phone.

I'm surprised Red Magazine agrees to be linked with them. It has altered my perception of the magazine as being high quality.

Phaedra11 Tue 08-Jan-13 16:06:09

Should have been astonishingly awful not astonishly awful though they are that too wink

jumpinghoops Tue 08-Jan-13 19:47:53

They've nearly driven me mad! I had to send one item back which involved taking a day off work to ensure it was collected and LOADS of calls and unanswered emails trying to get my money back. A month on I think we have agreed that they'll refund me although they cannot locate the item in their warehouse, I'll believe it when I see the money appear in my account.

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