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Topshop just sent me a pair of USED boots

(27 Posts)
TethHearseEnd Fri 21-Oct-11 16:18:05

Am fuming.

The labels have been torn off the bottom.

They are scuffed.

The leather is creased.

The sole is worn (they have been worn outside).

They are SECOND HAND.

I paid for next day delivery because I needed them for tomorrow.

On hold to customer service- what should I expect?

ENormaSnob Fri 21-Oct-11 16:20:05

I would be furious.

Cheeky bastards.

<unhelpful>

purplewerepidj Fri 21-Oct-11 16:27:21

Full refund - not as described (ie a new item)??

Good luck...

AnnetteProfit Fri 21-Oct-11 16:28:37

hahahahahaah
oh you need them

arse

cyb Fri 21-Oct-11 16:29:20

They're not that 'vintage' leather are they, and youre just a bit confused?

TethHearseEnd Fri 21-Oct-11 16:48:40

Not unless the soles are vintage too, cyb grin

Right, they have offered a full refund plus 20% and free delivery off next order... shall I take it?

Bellavita Fri 21-Oct-11 16:51:17

Ask for 30%, full refund and free del.

southeastastra Fri 21-Oct-11 16:52:22

are they letting you keep the boots too? are these the motocycle ones?

ThePathanKhansWoman Fri 21-Oct-11 16:54:35

Say you want a full refund and free delivery AND a 100 pound voucher! And your keeping said 2nd hand boots.

I'm outraged <<sorry think i'm peri-menopausal, according t' other thread>>!

ihatethecold Fri 21-Oct-11 16:56:01

Cheeky sods!

prioneyes Fri 21-Oct-11 16:58:37

Evans did this to me, twice in a row, with my wedding shoes - and had run out of other stock in my size! I got to keep the less wrecked pair and got them for peanuts.

Hold out for a gift voucher - you're going to have to buy some others first thing aren't you?

ThePathanKhansWoman Fri 21-Oct-11 16:58:55

Tell them.... this is all over MN, unless you get a good outcome, their Xmas sales figures are fucked!!! smile.

(tell them there's outraged women and all sorts ready to storm Next Branches)

electra Fri 21-Oct-11 16:59:01

Unbelievable! I'd be mad as hell!!

I think they should give you 30% off a new pair at least.

What if you had needed them for today?

nickelbabe Fri 21-Oct-11 16:59:49

Pathan - Topshop....

ThePathanKhansWoman Fri 21-Oct-11 17:03:07

nickelbabe that'll be peri-menipaused brain! Where is tethers ??? Don't leave us in suspenders, whats going on.

Be just like me to start riot at wrong shop <<rolls eyes>>.

southeastastra Fri 21-Oct-11 17:06:29

grin at rioting next instead of topshop

fresh Fri 21-Oct-11 17:13:09

Same happened to me with Mint Velvet - they sent me a rank pair of grey suede sandals. It was the weekend so I couldn't phone them, but emailed cust services (to point out it wasn't me who had worn them!) and sent them straight back. Got no reply to my email or any apology, just a refund. Clearly I should have been on the phone demanding extra!! Won't ever order from them again though so ner ner (childish emoticon)

TethHearseEnd Fri 21-Oct-11 17:15:37

Right, have got 20% off & free express delivery on next order. They wouldn't give me any more.

I have the complaints address- this is not the end.

Seriously, these boots have been worn for a good few days, not just tried on- there's gravel in the heel!

Now I'm either going to have to return the boots and wait for them to process the refund before I reorder or take them to a shop, travelling to which will dent the 20% off. They have no boots in store. I cannot afford to pay for two pairs of boots and have one refunded. I am not happy.

To be honest, I am prepared for an argument in store if I take them back, as they are that worn they will think I'm taking the piss.

So, to sum up, Topshop R shit.

PinotScreechio Fri 21-Oct-11 17:22:06

Fuckers.

TethHearseEnd Fri 21-Oct-11 17:54:56

I'm tempted to start a 'Cunting Topshop' thread, but we all know how they end.

I will just have to find some nicer boots elsewhere when I take them back. i really don't feel like giving them more money at the moment.

ThePathanKhansWoman Fri 21-Oct-11 18:24:25

Bloody bastards!

Chandon Fri 21-Oct-11 18:58:01

just wear them tomorrow, and then later return them...?

TethHearseEnd Fri 21-Oct-11 18:58:35

You evil genius, Chandon grin

MadameWooOOoovary Fri 21-Oct-11 19:01:27

Chandon is right. I bloody would. Fuckers.

MadameWooOOoovary Fri 21-Oct-11 19:03:29

It obviously happens a lot. You wouldn't get that at My-Wardrobe.com I know cos I've tried

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