Love the boots i bought last week, along with a pair for dd. total cost about £140. I couldn't decide which size was best, so went for the 6 ( 1/2 size up), which was a mistake. (hot feet end of day purchase).
IF they don't have the 5.5, what are my chances of a refund with a bank statement which shows just the total of the two pairs. I don't like any others instore. They are really lovely but i worry the style itself might be to wide for me. Biker style. Long trip to nearest town to do this.
In law you only need proof of purchase and a credit card or bank statement are all you need. The store probably don't know this though - I wasn't trained that this was acceptable when I worked in a store.
technically they don't have to give you a refund as there is nothing wrong with the boots, unless they fitted them for you and told you they were a good fit, however Clarks seem to be pretty reasonable in customer service but I would ring ahead and as to speak to the duty manager first
well i exchanged them, for a 5, (yes a whole size difference!, the style was just very forgiving) no way was he going to give me a refund, had I not been happy with the fit or hadn't found anything else.
I was only offered a credit note had that been the case.