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DUO boots RETURNS policy is pretty HARSH imo - do you agree

(21 Posts)
AnnetteProfit Wed 05-Oct-11 19:32:57

they only offer credit notes for returns if you simply changed your mind. no cash refunds at all ( this is from stores)

AnnetteProfit Wed 05-Oct-11 19:33:12

oh lord ive over capitalized

SecretNutellaFix Wed 05-Oct-11 19:34:25

They don't even have to do that.

No store has to.

The only time anyone has a right to return and refund is if the product is faulty.

thisisyesterday Wed 05-Oct-11 19:35:17

it's a bit mean, but fairly standard. legally they don't have to refund at all if you simply change your mind

GlaikitFizzog Wed 05-Oct-11 19:36:24

Plenty of stores only offer credit notes, its all they need to do legally. Their returns policy should have been on display somewhere near the till.

If I'm ever in doubt about buying something I always ask what their policy is on returns as I don't like being beholden to a credit note.

AnnetteProfit Wed 05-Oct-11 19:36:28

yes i KNOW they dont have to
is just very unusual - spec for such ££ boots

noddyholder Wed 05-Oct-11 19:37:32

God they are hideous anyway for teh price

TattyDevine Wed 05-Oct-11 19:41:18

Yeah, they don't have to. Online they have to - 7 days is all they have to give but they must refund you, they can't offer credit notes for that, but in person they can. Pricks.

TattyDevine Wed 05-Oct-11 19:42:06

Still they miss out on "speculative buying" if people know...people will ummm and ahhhh about making a purchase so much more so all fool them.

dexter73 Wed 05-Oct-11 19:48:45

I wouldn't buy anything if I couldn't return them and get a refund. I bet they miss out on a lot of sales.

meltedchocolate Wed 05-Oct-11 19:49:36

Most of them are hideous, but not the pretty wants I want <narrows eyes>

MrsCampbellBlack Wed 05-Oct-11 19:50:06

Don't buy them - they are akin to fly mols.

TattyDevine Wed 05-Oct-11 19:54:38

They do close a gap in the market, sort of (though there are other options these days) but I'm surprised to see them churning out the same sort of styles as they were 5 or 6 years ago. They haven't moved on in any way. They are very £££ for what you get.

MrsCampbellBlack Wed 05-Oct-11 19:56:03

I had a pair a couple of years ago and think they're dull styles and very poor quality for the £££

TattyDevine Wed 05-Oct-11 20:33:28

Yes, they are dull and unimaginative. There's no mega slouchy style, no unusual colour or pattern, not much variation in terms of heel or toe shapes etc.

I guess its a stock thing, they have to stock or be able to supply each size in lots of different calf widths too so from a cash flow point of view that would give the company problems if they then stocked a lot of unconventional or niche styles that might not fly off the shelves so quickly.

heggertyhaggerty Wed 05-Oct-11 20:38:21

LOL at your capitals

they are the foot equivalent of the Lands End Chino

you have to really fucking want them before you go for it

heggertyhaggerty Wed 05-Oct-11 20:39:14

Annette I need you anyway

I have 125 spondoolies to spend at Toast, could you help please. I'm not sure it's all too drapey this season

NewChoos Wed 05-Oct-11 20:48:02

I have a nice suede pair perhaps I should step away from S&B shock

AnnetteProfit Wed 05-Oct-11 22:20:25

Id love to but I'm
Not toast expert.
I know about duo. But I want some boots that fit my tiny shins

Foubijou Thu 06-Oct-11 07:03:59

Well funnily enough I have got tiny shins too (33) and my Toast riding boots are the only ones that fit well out of all my high boots.

So might be worth a look, if they still do that style, not sure if they do...I'll see if I can find them

Foubijou Thu 06-Oct-11 07:10:25


They sell the same style at the Spanish Boot Company I think but will be £££

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